Guest Services Representative - Info Desk

Guest Services Representative

Position at Norwalk Hospital Association Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State's largest private employer with over 104,000 employees including members of Northwell Health Physician Partners who are working to change health care for the better.

Summary:

The primary function of the Guest Services Representative is to greet and monitor all visitors to Norwalk Hospital. Additionally, the Guest Services Rep provides patient room and phone numbers to callers and visitors using a computerized visitor badging system. Adheres to all hospital policies including patient confidentiality while helping to direct patient/visitors to their proper destination. Representative should process visitors in an efficient, courteous and friendly manner in order to achieve patient and visitor satisfaction.

Responsibilities:

1. Information Desk Badge Processing: Monitors visiting hours and distributes computerized passes in accordance with Hospital visitor policy. Ability to navigate through different computer programs to troubleshoot technical issues. Ability to process visitors and distribute badges in a timely, efficient manner.

2. Department and Hospital Policies: Adhere to all policies specific to visitor restrictions and patient confidentiality.

3. Customer Service: Demonstrate a courteous and friendly manner when assisting visitors and general public. Assist visitors with valet inquiries in the absence of the parking ambassador. Locate and coordinate with appropriate departments for the receiving of after hour and weekend time sensitive packages.

4. Emergency Communications: Identify and communicate emergencies that occur in the lobby area accurately.

5. Performs other duties as assigned. 6. Fulfills all compliance responsibilities related to the position.

Education Skills Experience:

Required: High school diploma or equivalent. Fluent in reading, writing and speaking English. Ability to deal with visitors in a courteous and professional manner. Experience with Microsoft office and email Data entry required. Minimum Experience: 1 year.

Desired: Prior experience in customer service oriented positions. Ability to communicate in Spanish and/or Portuguese a plus.

Company: Norwalk Hospital Association

Org Unit: 448

Department: Info Desk

Exempt: No

Salary Range: $17.00 - $20.00 Hourly