Full Stack Engineer, Support

Full Stack Engineer (Support) Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open‑source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world’s largest ecosystem of fully integrated business apps. Odoo has become a global network with more than 12 million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. What we expect As a Technical Support Engineer at Odoo, you will deliver technical solutions and support to help drive success for our SMB customers across North America. You will collaborate with cross‑functional teams to resolve complex challenges while serving as a trusted customer advisor. We are seeking a problem solver who can combine strong programming skills, empathy, and excellent communication to help businesses thrive. The ideal candidate understands business processes and can effectively translate technical solutions for various audiences. Responsibilities Own and resolve support tickets (customer‑reported problems and bugs) for Odoo tools and services Investigate technical issues by identifying root causes, describing symptoms, quantifying scope, and proposing both short‑term fixes and long‑term solutions Collaborate with cross‑functional teams to resolve customer and partner technical challenges Serve as a technical advisor to customers and partners, effectively communicating product value to both technical and non‑technical audiences Manage enterprise customer support across SaaS, PaaS, and self‑hosted environments while delivering excellent customer experience Develop solutions using Bash, Python, JavaScript, and PostgreSQL Document resolved issues and implement solutions across customer environments to enhance knowledge sharing and continuous improvement Must Have Bachelor’s degree in Computer Science, Engineering, or a related field Experience with Bash, Python, JavaScript, and database scripting (PostgreSQL preferred) Excellent communication skills with the ability to explain technical concepts to various audiences Knowledge of ERP systems (CRM, Accounting, Inventory, POS) Strong analytical and creative problem‑solving abilities in technical environments Nice to Have 1-3 years of professional experience (technical support preferred) Experience with Odoo or similar ERP systems Startup experience in a high‑growth environment Proactive learning mindset with a focus on continuous improvement Strong interpersonal skills and team collaboration abilities What’s great in the job? Great team of very smart people in a friendly and open culture No silly tools to use, no rigid working hours No waste of time in enterprise processes, real responsibilities and autonomy Expand your knowledge of various business industries Real responsibilities and challenges in a fast evolving company What we offer Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits PTO (Paid‑time‑off), paid sick days, and paid holidays Employee Assistance Program: 3 X 1‑hour telehealth calls with certified mental health professionals $100 towards a work‑from‑home office setup Chef‑prepared lunches, snacks, fruit, and coffee/drinks on tap Company‑sponsored events for groups of 6+ employees The estimated annual compensation range for this role is $90,000-$105,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Equal Employment Opportunity Statement Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr Limelight Health