Disputes Representative

C.H. Robinson is looking for a customer-focused Disputes Representative to help resolve billing and freight invoice disputes between shippers and carriers. In this role, you'll serve as a trusted liaison, conducting investigations, gathering documentation, and driving fair, timely resolutions that strengthen customer relationships and support long-term business retention. If you enjoy solving complex issues, collaborating with multiple stakeholders, and delivering exceptional customer experiences, this position is for you. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site two days a week (Tuesday/Wednesday), igniting creativity and driving impactful results. With the flexibility for remote work three days a week, this role strikes the perfect balance between teamwork and autonomy. Responsibilities Investigate and resolve billing and freight invoice disputes between customers and carriers Serve as the primary point of contact for all parties involved, ensuring clear and professional communication Collect and review supporting documentation to determine appropriate resolutions Communicate outcomes, invoice adjustments, and payment requirements to stakeholders Educate customers and carriers on transportation and billing best practices to help prevent future issues Partner with internal teams to identify process improvements and elevate system-related concerns Ensure accurate billing and carrier payments through updates and reviews within internal systems Contribute to a positive customer experience that supports retention and ongoing business relationships May be assigned additional duties or responsibilities as needed to support the team, department, or business requirements Required Qualifications High school diploma or GED 2+ years of customer service, account support, or dispute resolution experience Proficiency with Microsoft Office, including Excel Strong attention to detail and analytical skills Ability to manage multiple priorities and work independently Excellent organization, time management, and follow-up skills Preferred Qualifications Experience working in a fast-paced, deadline-driven environment Strong written and verbal communication skills Proven problem-solving and investigative abilities Commitment to teamwork, collaboration, and an inclusive workplace culture Compensation Range $15.42 - $30.41 The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation. Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. EOE\Disabled\Veteran Benefits Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Three medical plans which include Prescription drug coverage Enhanced Fertility benefits Flexible Spending Accounts Health Savings Account (including employer contribution) Dental and Vision Basic and Supplemental Life Insurance Short-Term and Long-Term Disability Paid observed holidays 2 paid floating holidays for U.S. hourly employees Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada Paid parental leave Paid time off to volunteer in your community Charitable Giving Match Program 401(k) with 6% company matching Employee Stock Purchase Plan Plus a broad range of career development, networking, and team-building opportunities Learn more about our benefit offerings on our BENEFITS & WELLBEING page. Why Do You Belong at C.H. Robinson? C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at #J-18808-Ljbffr C.H. Robinson