Operations Supervisor

Operations SupervisorAn Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.Essential Functions:ManagementWork effectively with store management and store crewsSupervise the store's crew through assigning, directing and following up of all activitiesEffectively communicate information both to and from store management and crewsCustomer ServiceAssist customers with their questions, problems and complaintsPromote CVS customer service culture. (Greet, offer help, and thank)Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customersProvide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)Maintain customer/patient confidentialityMerchandise/PresentationPrice merchandiseStock shelvesSupport the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandiseSupport the planning, execute the display and maintenance of off-shelf merchandiseThe typical pay range for this role is:Minimum: 16.00Maximum: 19.50Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required QualificationsDeductive reasoning ability, analytical skills and computer skills.Advanced communication skills, supervision, and influencing skillsAbility to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arisePreferred QualificationsExperience as a retail supervisorEducationHigh School diploma or equivalent preferred but not required.Business OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.