Business Operations Lead

ICONMA is seeking a resourceful Business Operations Lead to help streamline the operating machine across the organization. This role works cross-functionally across recruiting, delivery, onboarding, compliance, payroll, accounting, MSP/VMS, and client operations, identifying inefficiencies and helping drive process improvements. The ideal candidate brings a background in staffing operations, thrives wearing multiple hats, is driven to take ownership of initiatives, and actively leverages AI tools to work smarter, move faster, and deliver higher-quality output every day.

KEY RESPONSIBILITIES

Cross-Functional Business Operations

• Partner with recruiting, delivery, onboarding, compliance, payroll, accounting, and client operations teams to identify inefficiencies and streamline day-to-day workflows.
• Document and improve standard operating procedures across departments to build a more consistent, scalable operating model.
• Pull and analyze reports from various BI tools to surface trends and support data-driven decision-making across teams.
• Support ad hoc projects and initiatives spanning workforce analytics, process improvement, and cross-departmental coordination.

Recruiting, Delivery & Onboarding Support

• Assist with recruiting operational workflows including data entry, process documentation, and internal coordination.
• Support onboarding processes for new hires and consultants, helping ensure a smooth handoff between recruiting, delivery, and client operations.
• Work within Vendor Management Systems (VMS) and MSP platforms to support recruiting and delivery teams.

Compliance Coordination

• Support compliance-related documentation, tracking, and process adherence across the organization.
• Help maintain clean, accurate data and documentation across systems to support audits and compliance reviews.

MSP/VMS & Client Operations

• Support client operations by coordinating across MSP/VMS platforms, helping ensure smooth submission, onboarding, and reporting processes.

Marketing & Communications Support (~5 hours/week)

• Manage and execute the monthly Social Media Content Calendar across LinkedIn, Instagram, and other active channels.
• Design and publish weekly Hot Jobs graphics, holiday campaigns, and employee recognition content.
• Support the monthly corporate newsletter and other internal and external branded materials as needed.
• Collaborate with HR and leadership on workforce communication and engagement initiatives.
• Create anniversary certificates, award recognition materials, and culture-focused visuals.
• Design internal assets such as digital backgrounds, announcement graphics, and event materials.
• Prepare swag, and material for events, including conferences, career fairs, and client drop offs.

AI-Powered Workflow & Productivity

• Actively integrate Claude and other AI tools into daily workflows to accelerate research, drafting, and data summarization across departments.
• Use AI-assisted tools to streamline repetitive tasks such as report summaries, documentation, and first-draft copy.
• Help identify and implement new AI-driven efficiencies across teams as tools and capabilities evolve.

PREFERRED SKILLS & EXPERIENCE

• 5+ years of experience in staffing, staffing operations, or a related industry, strongly preferred.
• Exposure to recruiting, delivery, onboarding, compliance, payroll, accounting, or client operations functions within a staffing or professional services environment.
• Familiarity with VMS/MSP platforms (Beeline, Fieldglass, Coupa, etc.) and/or BI/reporting tools (Power BI, Tableau, or similar).
• Demonstrated experience using AI tools (Claude, ChatGPT, Copilot, or similar) in a professional workflow.
• Highly organized and self-directed, with a track record of taking ownership of initiatives and following them through to completion.
• Comfortable working across multiple functions and adapting to shifting priorities with a positive, can-do attitude.
• Strong writing, editing, and communication skills.
• Experience using Canva and Microsoft Office Suite, especially PowerPoint; Adobe Creative Suite experience a plus.
• Experience with social media management platforms (Hootsuite, Buffer, Sprout Social, or similar) a plus.
• CRM experience (Salesforce, HubSpot, or similar) a plus.

WHAT SUCCESS LOOKS LIKE
The right person for this role will:

• Show up curious, always looking for a smarter, faster way to get things done using available tools and technology.
• Build trust quickly by being reliable, proactive, and easy to collaborate with across departments.
• Take ownership of initiatives and see them through, bringing more structure and consistency to processes that touch multiple teams.
• Grow into new responsibilities over time as ICONMA's operations scale.
• Become an internal champion for AI-enhanced workflows, helping the broader team adopt and benefit from new tools.

EDUCATION
Bachelor's degree in business, or a related field preferred.
Equivalent professional experience in staffing, operations, or a related field will be considered.