Operations Manager - Construction Testing & Inspection

Operations Manager – Construction Testing & Inspection
We're hiring:

Operations Manager – Construction Testing & Inspection Employment type:

Full-time
Location:

Syracuse, NY
Work set-up:

On-site in the Syracuse office, managing local operations and staff day-to-day.

"Relocation support and visa sponsorship are available for the right candidates who meet the experience
and skills criteria.".

About the Company
Atlantic Testing Laboratories (ATL)

is a full-service engineering support firm with over 55 years of service, operating from 11 offices throughout New York State. Our commitment to employee satisfaction and client service results in a culture of opportunity and inclusion.

We are looking for...

An experienced

Operations Manager

to lead a busy division within a specialist construction testing and inspection business, based in Syracuse, New York. This role will take ownership of people, performance, commercial delivery, and client service across a multi-disciplinary team.

The Role

Manage all aspects of divisional operations, including staff, equipment, vehicles, and facilities, ensuring work is delivered safely, accurately, on time, and within budget.

Plan, coordinate, and optimize labor and equipment to maximize utilization and efficiency across all projects.

Lead the development and execution of annual divisional goals, action plans, and performance metrics.

Ensure compliance with corporate policies, procedures, and safety standards to embed a strong safety culture.

Oversee technical service quality, making sure work complies with internal quality practices, standard operating procedures, and guidance documents.

Ensure contracts are in place for all projects and that reporting turnaround times meet internal and client requirements.

People leadership

Lead recruitment for the division, including reviewing applications, interviewing, and coordinating offers.

Maintain a properly trained, certified, and/or licensed workforce capable of delivering professional and timely services.

Own performance management: conduct reviews, identify promotions, manage absence, and address disciplinary issues where required.

Ensure safety audits, technical training, and competency assessments are carried out and documented.

Conduct exit interviews and use feedback to drive continuous improvement within the team.

Risk, quality, and client service

Ensure the division operates professionally and safely to minimize risk and liability.

Regularly review technical output from the team to ensure compliance with quality standards and client expectations.

Maintain systems and processes that support consistent, on-time reporting and high levels of client satisfaction.

Develop, manage, and maintain strong client relationships, always promoting a positive client experience.

Business development and finance

Lead regular business development meetings to secure an appropriate workload and backlog to meet budgeted revenue.

Oversee the preparation of statements of qualifications (SOQs) and proposals and ensure timely follow-up on outstanding opportunities.

Actively market and promote the full range of services, holding regular project and business development discussions with clients.

Develop and deliver the divisional budget and staffing plan, maintaining acceptable sales/salary ratios and operating income.

Review and approve expenses and purchases in line with company policy and oversee all payroll-related items for the division.

Ensure timely invoicing (regularly or upon project completion) to support effective cash collection.

About you

Proven experience in an operations leadership role within construction, engineering, testing, inspection, or a related technical services environment.

Strong people leadership skills, with experience managing multidisciplinary teams and driving performance.

Commercially astute, comfortable with budgeting, P&L drivers, and operational KPIs.

Quality and safety focused, with a track record of improving processes and managing risk.

Confident communicator who can build long-term client relationships and represent the division in
meetings and industry events.

Phenna Group is an Equal Opportunities Employer

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