Teller I,II,III (San Marcos)

California Coast Credit Union takes pride in promoting financial prosperity to our members while continuously delivering stellar service. We are passionate about cultivating relationships within the educational and business communities and play an active role in community activities. We offer a beautiful workplace, an excellent work/life balance and a wellness program that provides opportunities for health, fitness and recreation. Our culture rewards recognition, encourages continuous improvement, and supports a positive environment where employees feel valued. If you share our interests and possess the required credentials, read on to find out more. Job Objective This position is accountable for providing exceptional service with a focus on processing transactions, handling member requests, and referring financial products and services. The incumbent adheres to the credit union’s policies, procedures, and quality‑service standards. Supervisory Responsibilities This position reports directly to the Branch Supervisor or Assistant Branch Manager. No employees report directly to this position. Nature & Scope Processes member transactions; performs account file maintenance and resolves member issues. Identifies cross‑selling opportunities and refers members to Personal Financial Representatives. Meets or exceeds established monthly/annual sales and service goals. Maintains thorough knowledge of all products, services, policies and procedures. Follows quality‑service standards to ensure exceptional service. Manages daily cash drawer balancing and limits. Identifies questionable or suspicious activity, reports it to management, and takes steps to ensure BSA/AML compliance. Might serve as a backup to a Personal Financial Assistant. Assists with branch balancing, opening/closing procedures, check scanning, night depository processing, ATM processes, certifications, and other side jobs as assigned. In shared branches, is knowledgeable of all FSCC policies unique to a Service Center environment, including transaction limits, hold requirements, service standards, restrictions, and boundaries for promoting products and services to member‑guests. Performs other relevant duties as required. Education, Skills & Abilities Provides leadership through the modeling of behaviors and proposing new ideas. Demonstrates empathy, self‑reflection, and behavioral adjustments, showing effective emotional intelligence. Practices active listening, giving full attention and listening to understand. Demonstrates grit, persisting to apply knowledge, skills, and behaviors to achieve goals and address obstacles. Is self‑driven to meet or exceed objectives, timelines, and quality measures while building effective relationships. Applies creative problem‑solving to clarify, handle resources, and address stressful situations, meeting individual, team, and member goals. Values diversity, respects differences, and actively seeks varied perspectives. Values and appreciates unique qualities of each person, encouraging collaboration and fairness. Other Education, Skills, And Abilities A high school diploma or equivalent is desired. Previous sales, member service, and cash‑handling experience in a financial institution is preferred for Teller I. 1 year of experience in a financial institution as a teller plus proven sales performance is preferred for Teller II. 3 years of experience in a financial institution as a teller plus proven sales performance is preferred for Teller III. Excellent communication skills with sound judgment and attention to detail. Previous experience with Microsoft Windows applications is preferred. Ability to appear on time, follow directions, interact with coworkers, understand policies, and accept constructive criticism. Occasional Saturday, Sunday or evening shifts may be required. Ability to operate standard business machines such as computers, printers, fax, copier and telephonic devices. Major Accountabilities Process member transactions and requests accurately and timely. Greet members with a friendly, outgoing, and positive demeanor. Ensure sales and service goals are met. Refer members to appropriate staff for sales opportunities. Adhere to cash, key, and dual‑control policies and procedures. Adhere to security and robbery procedures. Comply with all other policies and procedures. Physical Requirements Ability to tolerate long periods of standing with occasional walking/sitting. Ability to use keyboard, mouse, and other peripherals. Environmental Conditions Work is primarily performed within an office setting, subject to standard background noise found in an office environment. Staff is expected to perform various tasks, projects and administrative duties as assigned. Management reserves the right to assign or change duties at its discretion. California Coast Credit Union is an Equal Opportunity Employer. Salary Ranges (Hourly) Teller I: $19.00 - $21.05 Teller II: $20.00 - $23.13 Teller III: $21.00 - $25.96 #J-18808-Ljbffr