Patient Access Representative - Birth Place/Labor & Delivery

Patient Access RepresentativeThe Patient Access Representative serves as the first point of contact for patients and families, providing exceptional customer service while ensuring accurate registration, insurance verification, and financial clearance. This role plays a critical part in supporting patient satisfaction, regulatory compliance, and timely reimbursement.Key ResponsibilitiesProvide patient-focused customer service to patients, families, physicians, and clinical staffPerform inpatient and/or outpatient registration, ensuring accurate demographic and insurance informationVerify insurance eligibility, benefits, referrals, pre-certifications, and authorizationsExplain financial responsibility, including copays, deductibles, and self-pay estimates, in a clear and compassionate mannerCollect patient payments at time of service in accordance with organizational policiesEnsure compliance with Medicare medical necessity guidelines and payer-specific requirementsMaintain accuracy and confidentiality while documenting information in registration systemsRespond to inquiries and resolve issues related to patient access and financial clearanceQualificationsHigh school diploma or equivalent requiredPrevious experience in healthcare registration, patient access, or medical front office preferredKnowledge of insurance plans, including Medicare, Medicaid, and commercial payersStrong customer service, communication, and interpersonal skillsAttention to detail with the ability to work efficiently in a fast-paced environmentBasic computer skills and experience with electronic health record systems preferredWork EnvironmentThis position may work in inpatient, outpatient, emergency, or procedural settings and requires flexibility to meet patient care and operational needs.Why Join Our TeamOpportunity to make a meaningful impact on the patient experienceCollaborative healthcare environmentTraining and growth opportunities within Patient AccessPay Range based on experience and location: $19.64-28.80Mission Statement·We, St Joseph's Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.Vision·To be world-renowned for passionate patient care and outstanding clinical outcomes.Core Values·In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of everyOur CommitmentRooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.