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IT Support Technician

Temporary

Dutech Systems, inc

Skills: IT Hardware Support | Computer Imaging | PC Refresh | Data Migration | Docking Stations | Windows OS | Windows 11 | Hardware Troubleshooting | Software Installation | MS Office | Peripheral Support | Printer Support | Technical Support | Customer Service | IT Security | Hardware Deployment | Data Transfer
  • Assist with the day-to-day activities of a computer and docking station refresh project .
  • Image and configure new computers according to agency-provided procedures.
  • Replace existing computers, docking stations, and related hardware.
  • Assist with migrating user data from existing computers to new systems.
  • Install, maintain, move, test, and upgrade computer hardware and software.
  • Troubleshoot computers, peripherals, printers, and basic software issues.
  • Provide technical assistance and support to end users.
  • Document hardware replacements, service activities, and equipment changes.
  • Follow agency procedures and maintain required security controls.
  • Assist with testing and deployment of new and existing hardware/software.
  • Work closely with the agency SME and Project Manager as part of a project team.
  • Provide professional customer service and communicate effectively with users.
  • Assist with monitoring and supporting computer systems, applications, and related IT environments.
  • Handle multiple tasks, prioritize assignments, and meet project deadlines.
  • Lift and relocate equipment weighing up to 30 lbs.

Required Qualifications

  • At least 1 year of experience supporting computers, hardware, peripherals, or IT systems.
  • Knowledge of personal computers, components, printers, and basic IT terminology.
  • Experience troubleshooting and maintaining computer hardware and software.
  • Working knowledge of Windows Operating Systems .
  • Experience with MS Office Suite ; WordPerfect experience is a plus.
  • Strong customer service, communication, organizational, and troubleshooting skills.
  • Ability to work effectively as part of a team.
  • Understanding of basic information security practices and procedures.
  • High School Diploma or equivalent.

Preferred: Windows 11 technical support experience.

Vacancy posted 10 days ago
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