Director of Human Resources and Support Services

Salary: $99,783.00 - $146,784.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Exempt
Job Number: 2026-0601
Department: Washington's Lottery
Opening Date: 06/01/2026


Description
This position is open until filled; however, the first screening will begin as early as June 11, 2026. The posting may close at any time. This position is expected to work in the office at least three days per week.

We make Imagination happen. Not often does an opportunity come around where every single day at work you get to inspire dreams, have fun and do good. But that's exactly what we're all about. For more than 40 years, we've been enriching the imaginations of Washingtonians by helping them imagine all the possibilities of what they could do if they won. We've also been giving back to the state in more ways than you may realize. From the student who receives a college grant, to the convenience store owner supporting their family, to the fans who cheer for their favorite team at the state's premier stadium and exhibition center; we've given billions to players and beneficiaries across the state over the years.

When it comes right down to it, we don't just sell amazing games that give people a chance to dream, we also do good. Because doing good is good to do.

Be a part of the fun by joining Washington's Lottery.
Benefits that matter:

• We support a powerful mission - to offer games of chance with integrity and imagination to maximize contributions to our state.
• Work in an organization unlike any other in state government where creativity, ideas, fun, and passion are the order of the day.
• Work in an organization that is committed to embedding the values of diversity, equity, inclusion and belonging into all aspects of our work.
• Work-Life Balance - We have flexible hours that let you put in a good day's work, while still giving you time for your life outside of this awesome job.
• Supported growth and development opportunities.
• You will have the opportunity to make important impacts across all parts of the organization.
• A modernized workplace that promotes efficiency, utilizes new technology, and encourages collaboration.
• Always an awesome time - You'll get to help out selling at events that impact our local markets. And, you'll always have fun when you take part in the big jackpot winner celebrations and game launch events that happen throughout the year.

Washington's Lottery also offers:

• A great total compensation and
• Some positions may include flexible work schedules and telework options
• The opportunity to earn special pay: Events ($35 per hour or exchange time) or Draw Duty.
• Tuition Reimbursement Program
• Infants in the Workplace Program

If you have gotten this far and are thinking you do not qualify, consider again. It may be that lived experience, volunteer positions, or a combination of experience and education could demonstrate your ability to perform the duties within this job. If you are excited about this role but you're not sure if your experience or held credentials align perfectly with every qualification in the job description, we encourage you to apply anyway. If you have any questions, please contact View phone number on click.appcast.io. You may just be the needed candidate for this or other roles.

The Opportunity:
Are you an experienced Human Resources Manager who is interested in moving into the business/operations side of a small but innovative dynamic agency? This position is broad ranging and offers the chance to grow your skills while still leading the human resources work you love! This is a great career opportunity!


Key Responsibilities:

• Serve as an integral member of the Executive Leadership Team.
• Collaborate with other senior managers to provide advice, direction, cross-program continuity, and unity of approach on all department programs.
• Guide and manage the Human Resources program, services, and policies.
• Guide the support services program, services, and policies, including warehouse and distribution services, facilities management, fleet/transportation, procurement, mailroom services, records management, safety, and customer service/prize payments.
• Supervise the Human Resource Consultants and Support Services Manager and provide direction to all division staff.

Required Qualifications:

• Experience leading HR teams, including supervising HR managers and/or senior HR professionals, preferably in a complex, unionized public sector environment.
• Demonstrated success designing and implementing standardized HR service delivery models (SOPs, workflows, SLAs, dashboards).
• Strong analytical and problem-solving skills involving a high degree of originality and independent judgment, including the ability to identify critical issues and prepare recommendations for changes in policy and procedure in order to increase efficiencies and meet agency goals.

Desired Qualifications:

• SPHR certification
• Expert-level knowledge of human resource principles and practices, state and federal human resource laws, regulations and court precedents.

Application Requirement:

• You are required to list all relevant experience in the "Work Experience" section of the application. Experience not included in this section will not be considered. A resume will not be accepted as a substitute.
• Submit a cover letter that addresses why you are interested in this role.
• Submit a resume.

Please submit only the required document(s) as noted above and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.

Supplemental Information
Apply online at Search for Director of Human Resources and Support Services then click Apply.

We will begin reviewing applications right away and may make a hiring decision at any time. Submitting your application as early as possible is encouraged.

If you have questions or would like more information, please call View phone number on click.appcast.io.

• A background check, including criminal history, will be conducted prior to hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
• Lottery employees and family members living in the same household are legally prohibited from participating in Lottery games. Family members living in the same household may not be employed by a Lottery vendor.
• Washington's Lottery Headquarters and Warehouse buildings are a chemical-free/scent-free environment. Employees are expected to refrain from using scented products when at those locations.

Washington's Lottery is an inclusive workplace where people of all backgrounds are encouraged to apply. We're committed to equity, respect, and equal opportunity for everyone, and we do not discriminate based on any protected status.
If you need a reasonable accommodation during the application process, or if you need this announcement in an alternative format, please contact Human Resources atView phone number on click.appcast.io. Applicants who are deaf or hard of hearing may call View phone number on click.appcast.io for assistance.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.


Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.


Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.


Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.


Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026
01


I understand this position is expected to work in the office at least three days per week.

• Yes
• No

02


Please briefly describe your experience leading HR teams, supervising HR managers, and/or senior HR professionals.
03


Please briefly describe your success designing and implementing standardized HR service delivery models (SOPs, workflows, SLAs, dashboards).
04


Please briefly describe how you demonstrated strong analytical and problem-solving skills involving a high degree of originality and independent judgment, including the ability to identify critical issues and prepare recommendations for changes in policy and procedure in order to increase efficiencies and meet agency goals.
05


Do you have SPHR certification?

• Yes
• No

Required Question