Production Account Manager / Administrator III - Hybrid

Job Title

Integrated Document Solutions (IDS) is a full-service, end-to-end document management operation. IDS advises, assists, and supports each agency's needs, providing a wide variety of cost-efficient document solutions at a professional level. This position strategically aligns IDS service offerings with the needs of the customer base. This includes formulating a deep understanding of the customer initiatives and how IDS services will be applied to their specific needs. The Account Manager is responsible for building and maintaining strong client relationships while overseeing the successful delivery of products and services. Acting as the primary point of contact, the Account Manager ensures client satisfaction, drives account growth, and coordinates with internal teams to meet business objectives.

A summary of the duties and responsibilities will include, but are not limited to, the following:

• Manage day-to-day client accounts, ensuring deliverables are completed on time and within budget.
• Collaborate with internal teams (Production, Variable Data Design and Operations) to ensure smooth execution.
• Develop proposals, quotes, and presentations for client review.
• Monitor account performance and proactively suggest improvements or new opportunities. This includes developing print/mail specifications, analyzing cost effectiveness, conducting bid requirements, and ensuring the jobs are delivered timely and accurately.
• Serve as the primary contact for assigned clients, fostering long-term partnerships.
• Understand client business goals, challenges, and needs to provide tailored solutions.
• Communicate project updates, address inquiries, and resolve issues promptly.

• Support contract renewals and negotiations to ensure continued client engagement.
• Contribute to growth targets by expanding account value.
• Track and report on account billing.
• Provide insights and recommendations to clients based on data and trends.
• Maintain accurate records in CRM and account management systems.

• Address issues and provide recommendations to vendors regarding paper stock, design layout and finishing requirements.
• Coordinate with the Account Manager Team Lead on vendor outsourcing recommendations and cost.

Hybrid Work: The initial phase will consist of two months of in-person training. Following the completion of this training, the role will transition to a hybrid schedule requiring three days per week in the office.