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Customer Care Specialist II - Proactive Support & Escalations

BD Mexico

BD Mexico in San Antonio, Texas, is looking for a Customer Care Specialist to engage with customers via phone, chat, and email. This role requires strong analytical skills and the ability to work under pressure while providing exceptional customer service. The ideal candidate will possess a high school diploma or GED, with preferred qualifications including an Associate's or Bachelor's Degree in relevant fields. Experience in a customer contact center is essential. #J-18808-Ljbffr BD Mexico

Vacancy posted 2 days ago
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