Operator, Switchboard

Switchboard Operator

Methodist Hospital is looking to hire a Switchboard Operator to join our switchboard team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary: Responsible for providing prompt, courteous and effective response to all calls into Park Nicollet Health Services through the Switchboard. This includes routing calls to appropriate departments, providing patient information, paging on call physicians, code processing, and related communication services. This position will effectively prioritize response to a wide variety of routine, public service and emergency support calls, requiring various problem-solving techniques and judgment. The Switchboard Operator will respond to emergency alerts and alarms to activate proper response, and provide general assistance to colleagues, patients, visitors, and members. This colleague must be a strong multi-tasker, problem solver, possess critical thinking skills and be detail oriented.

Work Schedule: FTE 1.0, 40 hours per week, 8am-4:30pm, every other weekend.

Required Qualifications:

• Minimum 1 year client facing customer service required.
• Highly skilled in multitasking, detail-oriented, and possesses strong critical thinking and problem-solving abilities. Demonstrates excellent customer service skills and maintains emotional composure during emergencies.

Preferred Qualifications:

• Post-secondary education preferred.
• Call center or Switchboard experience preferred.
• Knowledge of Health Care industry; eagerness to take on projects and challenges.