Collections Analyst

Job Description

Job Description

We are looking for a Collections Analyst to support business-to-business receivables activity for a fast-paced organization in Dallas, Texas. This position focuses on maintaining healthy cash flow by managing outstanding balances, coordinating with customers and internal partners, and helping resolve payment obstacles efficiently. The ideal candidate brings strong follow-through, sound judgment, and the ability to stay organized while handling a large volume of accounts.

Responsibilities:
• Oversee an assigned portfolio of commercial accounts and take consistent action to secure on-time payments while minimizing overdue balances.
• Review receivables across multiple delinquency stages and determine the appropriate next steps, including escalations and pre-legal collection activity when needed.
• Maintain complete and accurate records of customer outreach, payment updates, and account status changes within collections systems such as HighRadius.
• Track payment commitments, monitor due dates closely, and re-engage customers quickly when agreed-upon payments are missed.
• Investigate billing concerns, assign dispute categories accurately, and direct issues to the proper internal teams for resolution.
• Follow unresolved disputes through completion, keep customers informed of outcomes, and place cleared invoices back into active collection efforts.
• Work closely with project accountants and cross-functional stakeholders to address invoicing problems and remove barriers to payment.
• Prepare account summaries, contribute to aging reviews, and support team reporting with thorough documentation and timely status updates.
• Apply knowledge of project-based invoicing and pay-when-paid terms when evaluating account risk and determining collection strategy.• At least 2 years of experience in B2B collections, accounts receivable, or a similar finance-related role.
• Proven ability to manage a high-volume account portfolio with accuracy and strong attention to detail.
• Clear written and verbal communication skills with the ability to interact effectively with customers and internal teams.
• Proficiency with Microsoft Office and comfort using accounts receivable or collections platforms; experience with comparable systems is beneficial.
• Strong organizational skills and the ability to balance multiple priorities in a deadline-driven environment.
• Experience supporting collections within construction, engineering, or services environments is preferred.
• Familiarity with dispute management processes, project-based billing, and pay-when-paid contract terms is preferred.