Rooms Controller/Front Office Host

Job Description

Job Description

Why Meyer Jabara Hotels & The Thompson San Antonio-Riverwalk? Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented hospitality professionals who consistently deliver exceptional results. Our Associates are encouraged to reach their fullest potential by creating a differentiated guest experience while driving outstanding bottom‑line performance. Thompson San Antonio-Riverwalk captures the contemporary spirit of this historic Texas city and offers an evocative experience rooted in the timeless now. Our lifestyle hotel is located at the banks of the San Antonio River, soaring 20 stories above the city's celebrated River Walk. Glittering panoramic views are a hallmark of the 162 guest rooms that feature striking contemporary furnishings, spa-inspired bathrooms and floor to ceiling views of the San Antonio skyline.Do you have the J Quality?Learn more about what makes Meyer Jabara Hotels different: & feature=youtu.beJob Title: Rooms Controller/Front Office HostDepartment: Front OfficeReports to: Front Office ManagerThompson San Antonio-Riverwalk is seeking a detail-oriented and service-driven Rooms Controller/Front Office Host to join our team. In this role, you will serve as the central connection point between Front Office, Housekeeping, Engineering and Sales - ensuring accuracy, efficiency, and seamless communication. You'll support the Front Office team by analyzing reports, optimizing room availability, assigning group blocks, and resolving challenges that impact guest satisfaction. The ideal candidate thrives in a fast-paced hospitality environment and is passionate about delivering exceptional guest experiences.Key ResponsibilitiesManage room availability and assign room blocks for groups, VIPs, and guest preferences with accuracy and careAnalyze reports to ensure room availability aligns with operational needsCollaborate closely with Housekeeping, Sales, and Engineering to ensure smooth operationsSupport the Front Office guest registration process, including check ins, check outs, and room changes when neededPerform guest check-in/check-out and handle paymentsRespond to guest inquiries, requests, and special accommodationsHandle reservations, calls, and daily operational reportsAssist with night audit tasks and cash handling proceduresFollow hotel policies, safety standards, and guest privacy practicesQualifications1-2 years of hotel or customer service experience preferredFlexibility to work mornings, evenings, weekends, and holidaysStrong customer service, communication, and problem-solving skillsExperience with property management systems and basic office softwareA passion for hospitality and creating memorable guest experiencesIf you believe you have the J Quality please click through to apply.All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexualorientation, gender identity, national origin, disability or protected veteran status.