Denials US Service Operations Analyst

Position Overview Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Denials US Service Operations Analyst – A key member of the Denials team responsible for reviewing assigned work, researching issues, coordinating with internal partners, and improving workflows that support revenue cycle performance. The role is based in Belfast, ME and follows a hybrid work model. This position reports to the US Service Operations Manager. Key Responsibilities Review assigned operational work queues and tasks to support timely and accurate completion of service-related activities. Research account, claim, payment, or workflow information to identify issues and determine appropriate next steps. Prioritize work based on urgency, criticality, and business impact to meet operational goals. Communicate clearly with internal stakeholders to share updates, clarify issues, and support resolution. Collaborate with cross‑functional teams to address workflow barriers, resolve operational issues, and support shared goals. Apply critical thinking and problem‑solving skills to evaluate issues and recommend practical solutions. Document work, findings, and updates accurately to support consistency and effective follow‑through. Identify recurring issues and process improvement opportunities that can improve operational efficiency and outcomes. Manage assigned responsibilities independently while contributing to team priorities and service goals. Use AI tools, when available, to help organize work, summarize issue trends, or draft routine communications more efficiently, while reviewing outputs carefully and maintaining responsibility for final decisions and actions. Qualifications 1+ years of experience in healthcare operations, revenue cycle, claims, remittance, accounts receivable, service operations, or a related field. Relevant professional experience preferred. Effective oral and written communication skills and strong interpersonal skills. Strong planning and organizational abilities. Time management skills and ability to prioritize work based on criticality. Critical thinking and problem‑solving skills. Ability to work independently and collaboratively with cross‑functional teams. Experience working with cross‑functional groups to achieve common goals. Flexibility and adaptability in response to changing priorities and business needs. Ability to maintain accuracy in work requiring close review of details. Compensation Base salary range: $30,000 - $52,000. Compensation may also include short‑ and long‑term incentives, variable pay, and equity plans, depending on role eligibility. #J-18808-Ljbffr Athenahealth India