Tasting Room Manager

Job Description

Job Description

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Vision insurance

Reports to
 
·       Director of Winery Operations

 
Responsibilities Specific to Tasting Room Manager
 
·       Possess and live Europa Village core values.

·       Manages and oversees the Tasting Room operation.

·       With the involvement of the Director of Tasting Rooms, is responsible for hiring and training new employees.

·       Oversees day-to-day hospitality operations while maintaining the core values, standards and ambiance of the winery.

·       Responsible for achieving or exceeding financial goals, including wine sales, retail sales and Wine Club sign-ups.

·       Creates employee schedules to ensure adequate and efficient staffing of the Tasting Room at all times.

·       Delivers unsurpassed guest service to maximize guest satisfaction.

·       Leads and motivates sales and supports the team to achieve revenue goals; updates staff on new wines and promotions. Assists sales staff as needed.

·       Controls operational costs and identifies measures to cut waste.

·       Assesses and improves profitability of the Tasting Room.

·       Serves as a winery representative during in-house and outside promotional functions.

·       Conducts tours for VIP consumer and trade visits.

·       Understands the Société Memberships and assists with selling and updating of memberships and members’ data. 

·       Develops relevant industry relationships as well as maintain relationships with existing key clients and vendors.

·       Creates detailed reports on weekly, monthly and annual, commissions, revenues and expenses.

·       Reports on sales trends as requested by Director of Tasting Rooms. 

·       Conducts annual Tasting Room staff reviews with the involvement of the Director of Tasting Rooms.

·       Accurately and efficiently run POS system.

·       Answer telephones, take reservations, and respond to guests in a timely matter.

·       Responds efficiently and accurately to guests’ questions and complaints.

·       Comfortable working on feet for long periods of time.

·       Works closely with Wine Club Director to continue club growth and membership retention.

·       Manages the opening and closing of the tasting room involving cash handling, including drawer reconciliations and bank deposits.

·       Ensures the nightly deposits are completed and done correctly.

·       Manages Europa Village’s good image and suggests ways to improve it.

·       Appraises staff performance and provides feedback to improve productivity.

·       Maintains stock levels and orders supplies or delegates supply ordering when necessary.

·       Ability to “read” the Tasting Room and surrounding areas and know what areas and/or guests need attention. Able to serve guests in the Tasting Room when Agents need assistance. 

·       Maintains the overall appearance of all areas of the Tasting Room.

·       Maintains an accurate count of daily inventory and samples/pours used in Tasting Room. 

·       Handles complaints, conflicts, questions and suggestions from Tasting Room employees.

·       Nurtures a positive working environment.

·       Implements innovative strategies to improve productivity and sales.

·       Seeks, suggests and supervises training and educational opportunities for the entire tasting room team.

·       Ensures compliance with sanitation and safety regulations.

·       Implements policies and protocols that will maintain future Tasting Room operations.

·       Is enthusiastic, welcoming and exhibits a positive attitude and willingness to assist where necessary.

·       Other duties as needed.

 

 

Expectations of the Tasting Room Manager

·       Create and foster an environment of “teamwork” by helping fellow employees or guests without a second thought.

·       Be able to communicate Europa Village’s story.

·       Ability to treat all associates and guests in a respectful manner.

·       Arrive at work prepared with excellent personal presentation standards and clean, pressed uniform and appropriate slacks, stockings and shoes.

·       Arrive on time and be respectful of attendance and punctuality.

·       Adhere to Europa Village policies and procedures.

·       Be hospitable, welcoming, and exhibit a positive attitude and willingness to assist where necessary.
·       Focused on attention to detail.