Public Safety Call Taker

Public Safety Call Taker

Learn more about our Benefits & Wellness Incentives We're looking for a Public Safety Call Taker to join the Kingman Fire Department Communications Center. This role serves as the first point of contact for citizens requesting police, fire, or emergency medical assistance. Call Takers answer 9-1-1 and non-emergency calls, gather critical information, and ensure accurate details are entered into the system so the appropriate response can be initiated quickly. Call Takers must think quickly, remain composed, and use sound judgment while working in a fast-paced, high-volume environment that operates 24 hours a day, seven days a week.

You're calm under pressure and able to stay focused when things get intense. You communicate clearly and take pride in helping others during some of their most difficult moments. You're comfortable multitasking, using computer systems, and following established procedures while still thinking critically in real time.

What You'll Need To Be Successful In This Role

High school diploma or GED

Experience working in a fast-paced environment with multiple priorities

Experience providing customer service and responding to public inquiries

Basic computer experience

Valid Arizona Driver License or ability to obtain one prior to employment

Ability to obtain and maintain the following certifications within required training timelines:

• Arizona Criminal Justice Information System (ACJIS) within six (6) months of hire.
• Emergency Medical Dispatch (EMD) within six (6) months of hire.
• Cardiopulmonary Resuscitation (CPR) within six (6) months of hire.
• Public Safety Telecommunicator within one (1) year of hire.
• NIMS ICS-100, ICS-200, ICS-700, and ICS-800 within one (1) year of hire.

What You'll Do For The City Of Kingman

Emergency & Non-Emergency Call Handling (50%): Answer emergency and non-emergency calls for police, fire, and medical assistance. Gather, organize, and process information from callers who may be injured, confused, or abusive, while remaining calm and professional. Shows empathy and instill confidence in the caller to obtain accurate and essential information. Determine which agency or agencies should respond based on the information provided.

Information Entry & CAD Updates (40%): Enter initial call information into the Computer Aided Dispatch (CAD) system while maintaining contact with the reporting party. Continuously update call details as new information is received to ensure accurate and timely response.

Operational Support & Compliance (10%): Assist other employees when not occupied with primary call-taking duties. Attend mandatory trainings and meetings. Support department accreditation efforts.

Work Environment

Work is performed in a fast-paced, high-volume, 24-hour/7-day-per-week emergency communications center operation setting. May be required to sit or stand for extended periods of time. Rotating shifts that include nights, weekends, holidays, and overtime may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See Physical Demands.

Commitment To Safety And Wellness: It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities.

Benefits

Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service Community Spirit ~ Training and Development

The City of Kingman is a 2022, 2023, 2024 and 2025 Gallagher Best-in-Class employer. This award recognizes our commitment to supporting better employee wellbeing and building a resilient organizational culture.

At the City of Kingman, we strive to provide a world-class work environment where employee well-being is a valued priority. Our benefits are thoughtfully designed to be competitive and affordable, allowing each person to take care of themselves and their loved ones. We also work hard to ensure that our employees are appropriately compensated and appreciated, while providing opportunities for professional development and career mobility.

Health

• Excellent medical, dental and vision insurance
• Flexible spending (FSA) or health savings accounts (HSA)
• Employer-paid group basic life insurance coverage for employee and dependents on medical plan
• Personify Health, our comprehensive well-being platform designed to push you towards good health in mind, body and spirit
• Digbi Health, a gut-microbiome and genetics-based virtual care program designed to support individuals with obesity, diabetes, digestive disorders, and other chronic conditions.
• Sword, a physical therapy program that can be done anywhere, anytime. Includes women's pelvic health therapy!
• Multiple on-site preventative screenings and services
• Work/Life support services through SupportLinc Employee Assistance Program (EAP)

Leave

• 12 paid holidays, including a floating birthday holiday each year.
• 16-35 paid vacation days per year
• 3.69 sick hours per pay period (approx. 9-12 sick days per year)
• Other leave types available, including bereavement, military training, and jury duty.
• Leave donation program

Financial

• Tuition reimbursement up to $4,500 annually
• Shift differential pay (2nd & 3rd shift)
• Bonus Programs
• Skill-based, Certification & Bilingual Pay
• Clothing Allowance for Uniformed Personnel

Recognition & Appreciation

• Service Awards at 5 ($500), 10 ($1000), 15 ($1500), 20 ($2000)+ years of service
• Mission, Vision, Values (MVV) Excellence Awards
• Safety Awards
• Biannual All-Employee BBQ Lunch
• Annual Employee Pool Party

Retirement

• City matching to AZ State Retirement System & Long Term Disability (ASRS)
• Additional retirement solutions available through optional third-party on pre-tax basis, including 457-deferred compensation and Roth IRA.