IT Helpdesk Specialist
Insight Global
Job Title
Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, peripherals, and software.
Troubleshoot portal access issues for Soldiers and staff.
Coordinate with the portal vendor to resolve recurring problems and document common failure patterns.
Complete software installations, system configurations, device setups, and remote support.
Provision and deprovision Microsoft 365 and Active Directory accounts.
Assist with MFA enrollment, group policies, and employee onboarding and offboarding.
Maintain accurate hardware and software inventory records.
Process equipment check-in and check-out, surplus, disposal, and lifecycle documentation.
Document all support tickets and maintain knowledge-based articles.
Create user-friendly guides for common technical issues.
Produce weekly and monthly help desk metrics.
Support infrastructure projects, vulnerability scanning, patch tracking, and compliance documentation.
Escalate suspected security incidents, breach indicators, server administration, network changes, and policy exceptions.
Vacancy posted 8 hours ago
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