Supervisory Medical Support Assistant

US Department of Veterans Affairs

Supervisory Medical Support Assistant

Total Rewards of a Allied Health Professional Major duties of the Supervisory Medical Support Assistant (SMSA) include, but are not limited to:

Serves as first-line supervisor for Medical Support Assistants, overseeing daily operations, staffing, workflow, scheduling, quality, and compliance while supporting veteran access to care.
Supervise, train, coach, and evaluate Medical Support Assistants.
Manage staff schedules, workload distribution, and daily staffing needs.
Ensure timely and accurate patient scheduling and consult management.
Monitor quality, productivity, and compliance with VA policies and scheduling directives.
Collaborate with clinical teams to improve patient access and resolve scheduling issues.
Support process improvements, training initiatives, and adoption of new tools and procedures.
Primarily sedentary administrative work performed in inpatient and/or outpatient clinical settings, with regular interaction with veterans, providers, and multidisciplinary healthcare teams.

Work Schedule: Monday - Friday, 8:00am - 4:30pm. Schedule may change due to needs of the service.

Compressed/Flexible: No

Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Telework: Ad-hoc telework may be available with supervisory approval.

Virtual: This is not a virtual position.

Functional Statement #: 54008A

Permanent Change of Station (PCS): Not Authorized

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Vacancy posted 3 days ago

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