Network Lead
United IT Solutions
Role: Network Lead
Location: Framingham, MA (Onsite) 1. Operational Ownership (BAU)
Location: Framingham, MA (Onsite) 1. Operational Ownership (BAU)
- Own end-to-end infrastructure operations across assigned towers or environments.
- Ensure availability, performance, and stability of infrastructure services.
- Enforce runbooks, SOPs, SLAs, and OLAs across L1/L2/L3 teams.
- Monitor service health dashboards and proactively address risks.
- Act as primary escalation point for critical (P1/P2) incidents.
- Lead Major Incident Management (MIM) calls and coordination.
- Ensure timely root cause analysis (RCA) and preventive actions.
- Drive reduction of repeat incidents through problem management.
- Review and approve infrastructure changes, patches, upgrades, and maintenance.
- Ensure risk assessment, rollback planning, and blackout compliance.
- Coordinate with application teams and business stakeholders for releases.
- Validate post-change stability and sign-off.
- Coordinate with OEMs, cloud providers, and third-party vendors.
- Manage vendor performance, escalations, and service reviews.
- Act as the single operational interface for customer stakeholders.
- Present service health, risks, and improvement plans.
- Ensure adherence to enterprise IT policies, security standards, and audits.
- Support compliance requirements (e.g., SOX, DR, BCP, access controls).
- Drive DR drills, backup validation, and resiliency planning.
- Ensure audit readiness and closure of observations.
Vacancy posted 4 days ago
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