Network Lead

United IT Solutions

Framingham, MA

Role: Network Lead

Location: Framingham, MA (Onsite)

1. Operational Ownership (BAU)

Own end-to-end infrastructure operations across assigned towers or environments.
Ensure availability, performance, and stability of infrastructure services.
Enforce runbooks, SOPs, SLAs, and OLAs across L1/L2/L3 teams.
Monitor service health dashboards and proactively address risks.

2. Incident, Problem & Major Incident Management

Act as primary escalation point for critical (P1/P2) incidents.
Lead Major Incident Management (MIM) calls and coordination.
Ensure timely root cause analysis (RCA) and preventive actions.
Drive reduction of repeat incidents through problem management.

3. Change & Release Management

Review and approve infrastructure changes, patches, upgrades, and maintenance.
Ensure risk assessment, rollback planning, and blackout compliance.
Coordinate with application teams and business stakeholders for releases.
Validate post-change stability and sign-off.

4. Vendor & Stakeholder Management

Coordinate with OEMs, cloud providers, and third-party vendors.
Manage vendor performance, escalations, and service reviews.
Act as the single operational interface for customer stakeholders.
Present service health, risks, and improvement plans.

5. Governance, Compliance & Security

Ensure adherence to enterprise IT policies, security standards, and audits.
Support compliance requirements (e.g., SOX, DR, BCP, access controls).
Drive DR drills, backup validation, and resiliency planning.
Ensure audit readiness and closure of observations.

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Vacancy posted 1 day ago

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