Veterinary Receptionist - Rockford, IL

Client Care Specialist

Hillcrest Animal Hospital is Hiring a Client Care Specialist!

Role: Client Care Specialist / Veterinary Receptionist Status: Part-time Salary: Negotiable and based on experience Schedule: Part-time; flexible scheduling available

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee discounts

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance

Lifestyle Perks You'll Appreciate: Six paid holidays and an Employee Assistance Program

Looking for a Client Care Role Where Teamwork and Growth Go Hand in Hand?

Hillcrest Animal Hospital is a three-doctor practice with a well-established team committed to exceptional patient care and outstanding client service. We are looking for a part-time Client Care Specialist to join our pack and become an important part of the client experience.

We are more than a group of veterinary professionals—we are a supportive team that believes in a "better together" philosophy. We invest in our people through cross-training, mentorship, and professional development opportunities that allow every team member to discover their own path for growth and success.

Why Our Client Care Specialists Love Hillcrest Animal Hospital

• Supportive and collaborative team culture
• Opportunities for cross-training and professional growth
• Flexible scheduling that supports work-life balance
• Mentorship and ongoing support from experienced team members
• A workplace that celebrates teamwork and positivity
• Opportunities to make a meaningful impact in the community
• A culture where birthdays, anniversaries, and life milestones are celebrated

What You'll Do

• Deliver exceptional customer service to clients and patients
• Answer phones and assist clients with scheduling and questions
• Welcome clients and patients with warmth and professionalism
• Support daily front desk operations and hospital workflow
• Process payments and maintain accurate records
• Communicate effectively with clients, doctors, and support staff
• Help create a positive and efficient client experience from check-in through check-out
• Support the veterinary team in delivering outstanding patient care

What Our Client Care Specialists Bring

• Excellent communication and customer service skills
• Strong organizational and time-management abilities
• Positive attitude and team-oriented mindset
• Ability to multitask in a fast-paced environment
• Compassion for pets and the people who love them
• Reliability, professionalism, and attention to detail
• Desire to learn, grow, and support fellow team members
• Previous veterinary or customer service experience is a plus

The Extras You'll Actually Feel

• Mentorship and support from a team that wants to see you succeed
• Flexibility that helps maintain a healthy work-life balance
• Opportunities to expand your skills and knowledge
• A positive clinic culture built on compassion and respect
• A team that knows how to work hard, laugh, and celebrate together
• Meaningful work that positively impacts pets, clients, and your community

Benefits You Can't Beat

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

Think you're the Client Care Specialist we've been looking for? We'd love to learn more about you. Apply today and discover how rewarding a career at Hillcrest Animal Hospital can be!

Diversity, equity, and inclusion are core values at Hillcrest Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.