Rent Recovery Specialist

Description

A Brief Overview
The Rent Recovery Specialist works closely with the Operations Analyst and Revenue Manager to review accounts receivable reports, ensure timely collection of delinquent balances from past residents, and follow all inhouse collection procedures prior to submitting accounts to a third party collections vendor. The Rent Recovery Specialist manages past resident accounts with balances aged 1 to 90+ days from moveout and determines next step actions, including payment arrangements, payoff opportunities, or vendor placement. The role maintains contact logs within the collections software system, provides the Operations Support Account Specialist with monthly write off recommendations, and supports site teams in maximizing revenue collection.

What you will do

• Manages outstanding balances and collection efforts for past resident accounts aged 1+ days from moveout, working to meet or exceed established monthly recovery goals.
• Gathers and reviews account information to support decisions regarding payment settlements or write off recommendations.
• Negotiates payment plans, when appropriate, in accordance with Hunt guidelines, and documents arrangements within the property management system.
• Uses discretion to authorize payment discounts up to 20% for immediate payment and notifies property teams of related write off activity.
• Maintains and manages a comprehensive contact log within the collections software system that captures all outreach attempts to past residents.
• Ensures all identified 30 day past due accounts are processed for write off by the Operations Support Account Specialist or management team.
• Collaborates with the Operations Analyst to optimize revenue collection processes and strategies.
• Gathers and reviews account information to support decisions regarding payment settlements or write off recommendations.
• Updates notes in the property management system to reflect all collection progress and communication history.
• Communicates with Community Directors, or their designees, when additional information or documentation is needed to support collection efforts.
• Participates in the development and refinement of tools, resources, and procedures designed to enhance collection performance and support Hunt's revenue recovery goals.
• Represents the company in a professional and courteous manner at all times.

Qualifications

• High School Diploma or GED Required and
• a combination of education in a field related to Property Management Required
• 1-3 years previous work experience Required and
• previous experience in Military Housing or Property Management Preferred and
• previous experience with Yardi Preferred
• Must demonstrate excellent written and verbal communication skills and interpersonal skills, particularly the ability to communicate effectively with all levels of management and industry professionals.
• Strong ability to collect and/or negotiate for results.
• Requires excellent organizations, interpersonal and collaborations skills as well as strong understanding of financial and accounting tools and practices.
• Ability to prioritize, multi-task and meet deadlines.
• Analytical and detail-oriented with strong organizational skills.
• Excellent written, verbal, and interpersonal communication skills.
• Strong computer skills including, proficient in use of Excel and MS Office.
• Ability to pay close attention to detail, work independently.
• Requires initiative and ability to think analytically and critically.
• Interprets, explains, and enforces policies, rules, regulations, and legal documents as needed.

Compensation

We are committed to offering competitive and equitable compensation. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors - we believe in the importance of pay equity. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package.

Benefits
A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!

Click Here for Benefits Overview

EEO/ADA
The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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Equal Opportunity Employer


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For further information, please review the Know Your Rights notice from the Department of Labor.