Medical Services Administrator

The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front-office workflows. The Patient Services Associate interacts with patients by greeting and providing check-in prior to an appointment, collecting payments, communicating about waiting times, and supporting check-out activities. PSAs respond to patient calls and inquiries on a timely basis, schedule and coordinate patient appointments, complete insurance verification and update patient insurance information to support accurate billing and efficient payment for services. The Patient Services Associate prepares the daily clinic schedule, completes the prep chart for upcoming appointments, and supports the practice care team and staff deliver high-quality care to every patient, every day.


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Patient Reception & Check-In/Check-Out
Register and check in patients; Schedule new and follow-up appointments, including diagnostic testing according to clinical protocol.
Manage high-volume incoming calls using proper telephone etiquette.
Insurance & Billing Support
Obtain and document pre-authorizations and referrals as required.
Communicate coverage issues or policy changes to patients before visits.
Assist patients with insurance inquiries and time of service payment expectations.
Administrative Support
Prepare daily clinic schedules and complete chart prep for upcoming appointments.
Support office operations, including faxing, scanning and indexing documents into the patient’s medical record.
Customer Service & Compliance
Provide compassionate assistance and resolve patient concerns promptly.
High school diploma or general education degree (GED): or equivalent combination of education and experience.

2-3 years recent experience in a related position in medical office setting preferred
~ Strong computer knowledge (Microsoft office) preferred
~ Experience in coding, office billing, insurance and government payer regulations, and other third-party billing requirements (pertaining to services offered by the practice) preferred

Knowledge of medical terminology
Superior customer service skills
Ability to work on multiple projects at one time
We know that our greatest asset is YOU. 

 
We take pride in offering comprehensive benefits in a vast array of plans that fit your life and lifestyle, supporting your health and overall well-being. Benefits offered include, but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, as well as a 401k plan and Employee Stock Purchase Program. Our benefit programs are just one of the many ways Pediatrix & Obstetrix helps our employees take care of themselves and their families . 

 
Pediatrix Medical Group is one of the nation’s leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices. The group’s high-quality, evidence-based care is bolstered by significant investments in research, education, quality-improvement and safety initiatives. xywuqvp

 
All genuine Pediatrix job postings can be found through the Pediatrix Careers site: .
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.