Parts Counter Sales - Rattlesnake Mountain Harley-Davidson

Parts/Counter Sales Harley-Davidson Job Opportunity

Location: Kennewick, WA | Department: Sales | Employment Type: Full-Time

Few brands in the world evoke the passion, freedom, and raw power of Harley-Davidson. As part of RideNow Powersportsthe nation's premier powersports network with over 50 locations nationwideour Harley-Davidson dealerships aren't just retail stores; they are the heart of the riding community. From the unmistakable rumble of V-Twin engines to iconic apparel, custom gear, and top-tier service, we live and breathe the Harley-Davidson lifestyle every single day.

The Opportunity

Are you ready to turn your passion for Harley-Davidson into a high-octane career? We're looking for a sharp, driven Parts Counter Sales Associate to join our fast-paced, high-energy team. In this vital role, you'll be the engine at the heart of our dealership operationsdelivering expert service to fellow riders, keeping our parts inventory razor-sharp, ensuring seamless logistics, and making sure every rider leaves fully geared up and ready to hit the open road!

What You'll Own & Achieve

• Assist Customers & Technicians: Help retail customers and service technicians identify and select the exact parts, fitments, and custom accessories needed for their Harley-Davidson motorcycles.
• Provide Outstanding Service: Deliver iconic Harley-Davidson customer service in person at the parts counter and over the phone.
• Accurate Data & Inventory Management: Accurately enter and manage customer accounts, parts orders, catalog lookups, and inventory entries in the dealership management system.
• Stock & Logistics: Receive, verify, stock, and organize incoming parts shipments and warehouse inventory shelves.
• Maintain Showroom Displays: Ensure merchandise displays, accessory walls, and parts retail areas remain clean, fully stocked, and well-organized.
• Order Tracking & Follow-Up: Proactively track special orders, keep customers updated on fulfillment status, and ensure complete satisfaction.
• Support Service Operations: Fulfill parts requests promptly for technicians to minimize repair turnaround times and keep job tickets moving efficiently.
• Upsell & Promote Accessories: Recommend complementary riding gear, maintenance products, performance upgrades, and popular aftermarket accessories to enhance the customer ride experience.
• Adaptable Team Player: Take on additional operational duties and tasks as assigned by dealership management.
• Other Duties: Perform additional tasks as assigned.

What We're Looking For:

• 1+ year experience in parts retail (dealership experience preferred)
• Familiar with inventory systems and POS software preferred (CDK, Lightspeed, etc.)
• Strong communication and problem-solving abilities
• Detail-oriented with a willingness to learn and grow
• Must be able to stand for extended periods of time
• Must be able to lift up to 50lbs
• Must be able to safely and efficiently move through the dealership premisesincluding indoor showrooms, vehicle lots, and service areaswhile maintaining awareness of moving vehicles, customer foot traffic, and showroom displays.
• Must be able to frequently bend, kneel, crouch, and reach to perform job duties.

Benefits & Perks

• Compensation: Hourly training pay is $20.00/hour during the initial 30-day training period. Following training, compensation transitions to a base hourly rate of $17.13/hour plus commission, with employees receiving total earned commissions + hourly base pay OR guaranteed training pay ($20.00/hour), whichever is higher per pay period.
  • $0 $24,999 in Sales: 2% commission on sales
  • $25,000+ in Sales: 3% commission on sales
• Base Pay: $17.13 per hour
• Commission Rates:

• Health & Wellness: Medical, Pharmacy, Telemedicine, Dental, and Vision coverage (eligible 1st of the month following 30 days), plus HSA and FSA options.
• Financial & Protection: 401(k) plan, Life and AD&D insurance, Short/Long-Term Disability, and supplemental insurance options.
• Paid Time Off & Holidays: Employees accrue paid time off at a rate of 0.0385 hours per hour worked (approximately 1.54 hours per weekly pay period, totaling 80 hours / 10 days annually for full-time staff). PTO can be used for vacation, personal time, and illness. This policy meets or exceeds the requirements of the Washington State Paid Sick Leave Law. In addition, the company provides 3 paid holidays per year.
• Employee Support & Growth: Paid factory training, mentorship from master techs, clear paths to level up, relocation assistance for qualified applicants, facilities equipped with OEM-required specialty tools, Employee Assistance Program (EAP), and a Pet Discount Savings Plan.
• Discounts: Generous employee discounts on parts, accessories, and gear.

Role Requirements & Compliance

• Background Screening & Drug Policy: We maintain a drug-free workplace. In compliance with Washington law ( RCW 49.44.240 ), pre-employment drug screening covers controlled substances other than cannabis and does not test for or discriminate based on off-duty cannabis use prior to employment. Post-hire employees are expected to remain free from impairment while on duty or on company premises, and may be subject to reasonable suspicion or post-accident drug and alcohol testing in accordance with company policy and applicable law.
• Fitness for Duty: Employees must be capable of performing their essential job duties safely and effectively, without impairment from alcohol, illegal drugs, or medications that affect performance or safety.
• Post-Offer Background Screening (Washington Fair Chance Act Compliance): In accordance with the Washington Fair Chance Act ( RCW 49.94 ), criminal history background checks are conducted only after an applicant has received a conditional offer of employment. We do not automatically or categorically exclude individuals with criminal records; if a background check reveals a criminal history, we perform an individualized assessment to evaluate its job-relatedness and business necessity before making a final decision.

Equal Opportunity Employer

RideNow Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other status protected by applicable laws.