Regional Manager

Relationships That Drive Results. Success That Lasts.

The Regional Manager (RM) leads, motivates, and inspires a diverse team of Account Managers through implementation and execution of organizational strategies in a pre-determined geography/region. This leader cultivates a high-performance culture by coaching, developing, and empowering their team to achieve their full potential and leads initiatives to increase engagement and retention. This role spends up to 70% of the time with their team and customers in the field to deliver on their region's key performance indicators (KPIs) as defined by the Market Organization (MO).

What You'll do

• Cultivate a caring and high-performance culture grounded on trust by selecting, onboarding, developing, and retaining effective, diverse sales talent.
• Set specific and measurable priorities that empower the team to achieve their business and personal development targets in alignment with the corporate strategy, thereby delivering regional KPIs set by Market Organization leadership team (General Manager, Division Manager, and Finance).
• Plan and execute Strategic Management Process such as regional team meetings, full-day van rides, product demos, process review and improve sessions, and direct reports' performance reviews and development discussions.
• Assess and coach individual and team performance to achieve or exceed targets through direct observation, KPIs, and other relevant metrics on a regular cadence.
• Inspire and motivate a diverse and high-performing team to lead and embrace change by effectively conveying the 'why' behind the 'what'.
• Provide ongoing mentorship, coaching, and feedback (positive and constructive) through frequent conversations and development discussions, leveraging coaching fundamentals and situational leadership to empower the team to achieve their full potential in alignment to Hilti's purpose and values.
• Steer team towards effective time management (inc. time in territory), high-quality customer visit preparation, and customer data quality.
• Empower team members to resolve situations arising from customer concerns, pricing approvals, credit escalations and/or other operational related events by leveraging established best practices.
• Coach and define supportive actions on successful execution during regular pipeline reviews.
• Model and motivate team on effective Salesforce (SFDC) usage to centralize customer information, streamline sales processes, manage marketing campaigns, and provide actionable analytics, thereby improving customer relations and driving sales efficiency.
• Actively engage and maintain loyal customers through solution selling by providing a tailored and sustainable value proposition.
• Foster effective collaboration cross-functionally with indirect sales force teams and Corporate/HUB functions.
• Model creative problem-solving and evaluate ROI to make financially sound decisions and take calculated risks.
• Additional duties as assigned.

What You'll Bring

• Bachelor's degree, preferably in engineering, business or relevant field, or equivalent relevant experience, required.
• Minimum of three (3) years' experience in a direct people leader role required.
• Strong presentation, communication, and interpersonal skills.
• Experience in coaching Time and Territory Management (TTM), including zoning a territory by previous customer sales and future potential, creating/owning daily schedule, and sales productivity tools.
• Experience coaching salespeople how to identify and select top potential accounts within a sales territory and manage, analyze, and develop business plans of customer database to effectively maintain and grow sales.
• Proficiency in C-Suite sustainable value-based selling.
• Ability to collaborate and communicate effectively in-person and virtually in a matrix organization.
• Experience in managing and maintaining company assets.
• Competency in Microsoft (MS) programs (Excel, PowerPoint, Outlook, Teams, and Word) and prior experience coaching on how to use MS programs.
• Competency in SFDC preferred.

What's In It for You

We are committed to caring for our people, which is why our retention has been over 90% for the last five years. It's why we haven't gone through any waves of layoffs - even during the COVID-19 pandemic. We value development, which is why 80-90% of our roles are filled internally. It's why most of our account managers come from a non-construction background. Success at Hilti comes down to teamwork and ability - the Hilti culture is contagious, and we have an excellent mix of people who are always looking to help one another. This job is #LI-Hybrid, meaning it is field-based and requires daily customer in-person interaction with your home serving as your office location.

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Combination of home office, meetings, driving company vehicle to make sales calls at customer offices, and making jobsite visits will be required. Occasional overnight travel may be required.
Adverse Working Conditions:

• Job requires walking on construction sites and uneven surfaces, as well as climbing scaffolding, ladders, and stairs during all seasons of the year
• Depending on geography, employees may be exposed to adverse heat or cold
• Construction jobsites may also expose Regional Managers to excessively loud noises; ear protection is strongly encouraged and may be required on some jobsites

Safety Equipment Required:

• Hardhat, safety vest, safety glasses, gloves, steel toe boots, and long pants required for working jobsites; must observe and abide by any and all safety regulations as required by Hilti, OSHA, and General Contractors

Physical Requirements:

• Must be able to walk on construction projects, climb scaffolding, and lift and carry up to 65 pounds of Hilti product

Regional Managers are required to demonstrate how to properly operate Hilti construction tools and how to properly install Hilti construction fasteners. In addition, Regional Managers must be able to leverage/articulate Hilti Services and Software. Must have valid US driver's license and comply with Hilti North America Fleet Safety Policy requirements.