Bilingual Customer Service Representative

Company Description Pagotopia & Company, LLC is a growing organization committed to delivering dependable, high-quality services to a diverse customer base. The company values clear communication, responsive support, and a focus on long-term relationships with clients. Team members are encouraged to bring forward ideas that improve customer experience and streamline internal processes. Pagotopia & Company, LLC promotes a collaborative work environment where professionalism, respect, and integrity guide daily operations. Role Description This is a full-time, on-site Bilingual Customer Service Representative role based in the Cincinnati Metropolitan Area. In this position, the representative will respond to customer inquiries, provide product and service information, and resolve issues via phone, email, and other communication channels in English and another designated language. Daily tasks include documenting interactions in company systems, following established procedures to ensure timely resolution, and escalating complex issues when needed. The representative will also gather feedback from customers, contribute to service improvement efforts, and maintain a courteous, professional demeanor in all interactions. Collaboration with team members and other departments is expected to ensure a consistent and high-quality customer experience. Qualifications Ability to deliver strong Customer Service and maintain high Customer Satisfaction Experience as Customer Service Representatives or in Customer Support roles Skills in enhancing Customer Experience through clear communication and problem-solving Proficiency in English and at least one additional language used by the customer base Strong listening, empathy, and conflict-resolution abilities Comfort using CRM or ticketing systems and basic office software Ability to work on-site in the Cincinnati Metropolitan Area and maintain reliable attendance Prior experience in a call center or service-focused environment is beneficial High school diploma or equivalent; additional education or training in customer service is a plus #J-18808-Ljbffr