Front Office Manager

Millennium Hotels and Resorts is seeking a professional and experienced Front Office Manager to lead our front desk operations and deliver exceptional guest service. As the Front Office Manager, you will oversee the front desk team ensuring smooth check-in and check-out processes, managing guest relations, and coordinating closely with other departments to enhance the overall guest experience.

Your leadership will be critical in maintaining high standards of hospitality, resolving guest inquiries and issues promptly, and optimizing front office procedures for efficiency and guest satisfaction. This role requires strong organizational skills, a customer-focused approach, and the ability to motivate and develop a high-performing team.

Key Responsibilities:

• Manage daily front office operations, including guest check-in/out and reservations.
• Recruit, train, and supervise front desk staff, fostering a positive work environment.
• Ensure excellent customer service standards and promptly address guest complaints or requests.
• Oversee accurate billing, cash handling, and reconciliation procedures.
• Coordinate with housekeeping and other departments to meet guest needs.
• Monitor front office KPIs and implement improvements to enhance operational efficiency.
• Conduct regular staff meetings, training sessions, and performance evaluations.
• Ensure compliance with hotel policies, procedures, and safety standards.

About us:

The historic Millennium Biltmore Hotel has been a legendary Los Angeles landmark since 1923. With exquisite Spanish-Italian Renaissance architecture, including stunning hand-painted ceilings, its rich history is most noted for its connection with the Oscars - the founding banquet for the Academy of Motion Picture Arts and Sciences was held in the Crystal Ballroom in 1927, where the original "Oscar" statuette was sketched on a Biltmore napkin, and eight Academy Awards banquets were held in the Biltmore Bowl during the '30s and '40s. This iconic hotel has also been and continues to be featured on many Hollywood films, TV shows, and music videos. The hotel has 70,000 square feet of flexible function space and 683 modern guest rooms, including 60 suites. Conveniently located in the heart of the Financial District, in a vibrant part of downtown Los Angeles, and only steps from Angel’s Flight, a unique funicular railway experience providing a great view of the area, as well as other noteworthy landmarks including the Brockman Building, Ernst and Young Plaza, the Fine Arts Building, and Los Angeles Public Library.

The salary for this position is $70,304.00. This is the pay for this position that the Biltmore Los Angeles reasonably expects to pay.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Minimum of two (2) years hotel experience as Front Desk Manager or progressive front desk responsibility.
• Strong communication and interpersonal skills.
• Proficiency in hotel management software Opera PMS and Microsoft Office Suite.
• Exceptional customer service skills and problem-solving capabilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Flexible availability, including weekends, holidays, and evening shifts.
• High school diploma required; degree in hospitality management or related field preferred.
• Detail-oriented with excellent organizational skills.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off (Vacation, Sick & Holidays)
• Free meals while on duty
• Free dry cleaning services