Service Advisor / Small Engine Technician

Service Advisor / Small Engine Technician

Wooster, OH

Wooster Power Equipment is currently searching for a full-time Service Advisor/Small Engine Technician to be the primary point of contact for customers seeking repair and maintenance for lawnmowers, tractors, landscaping equipment, and handheld OPE/Powersports.

This is a great opportunity for someone with landscaping, lawn care, grounds maintenance, or outdoor power equipment experience who enjoys helping customers and understanding how equipment is used in the field!

What can we offer YOU?

• Wage dependent on experience and skillset
• Simple IRA
• Flexible PTO
• Paid vacation after 1 year of employment (March-May no vacations unless approved)
• Uniforms, safety shoes and boots
• Store discounts
• Paid Holidays (New Years, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas)
• Paid sick leave per company handbook
• Voluntary Benefits: Dental and Vision Insurance, Short and Long-term liability- more available upon request!

Schedule:

• Monday-Friday
• 8:30am-5:00pm
• Saturdays when needed during our busy season
• Scheduled to work one Saturday per month
• Flexible adjusting work hours as needed

Qualifications:

• Experience in service advising or small engine repair highly preferred- willing to train qualified applicant
• Hands-on experience is highly desired
• Landscaping, lawn care, grounds maintenance, or outdoor power equipment experience strongly preferred
• Proficiency with Dealer Management Systems (DMS) or software systems
• Ability to lift up to 75lbs. to assist with equipment loading/unloading
• Communication skills
• Ability to work in a fast-paced environment

Responsibilities:

• Greet customers, perform initial visual inspections, and document specific equipment issues (e.g., engine surging or deck vibration)
• Diagnose small engines/equipment
• Repair mowers and outdoor power equipment
• Jump in to assist when technicians are backed up
• Schedule repairs and coordinate with technicians to meet deadlines
• Work with employees to solve technical issues between distributors and technicians
• Write warranty repairs and describe why the warranty situation happened and needs to be solved
• Build estimates for parts and labor; suggest preventative maintenance
• Update customers on repair status and explain technical repairs
• Assist the sales department as needed with customer service and sales transactions as needed- answer phones and direct calls/messages
• Schedule pickup and delivery for the service department and delivery of new equipment
• Perform all other duties as assigned

Does this sound like the position for you? Apply with a current resume today!

At Wooster Power Equipment, Inc., our goal is to provide our customers with the finest power equipment available at a fair price backed by expert parts and service support.