SUPERVISOR - SECURITY

Job Description

Job Description

OVERVIEW:

The incumbent is responsible for managing security activities to ensure the safety and security of gaming and entertainment guests and team members, as well as the safeguarding of all Hard Rock Hotel & Casino Sacramento at Fire Mountain property; ensures that all potential security violations are investigated, and corrective actions are taken.

 

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.

• Responsible for training, and motivating, evaluating, and supervising staff on assigned shift to ensure team members receive adequate guidance and resources to accomplish established objectives.

• Understands department objectives, standards, guidelines, and budget to achieve effective supervision of department.

• Establishes and maintains training and development procedures to ensure extraordinary guest service standards are achieved.

• Ensures that proper arrest procedures and detainment techniques are carried out in violations of criminal law.

• Ensures that all company and departmental procedures are followed; assists various local, state and federal authorities in various activities and investigations to ensure that procedures and laws are observed.

• Maintains current information on local criminal activity, etc., to ensure the protection of company assets, guests and team members; develops and maintains communications with law enforcement agencies and security personnel of other gaming properties.

• Resolves guest complaints and ensures that the highest level of guest service is rendered at all times.

• Provides support to departmental management in the event of sensitive and/or dangerous situations involving terminations, thefts, team member or guest issues, etc.

• Responsible for transportation of "for cause” drug/alcohol testing, as needed.

• Conducts training classes on various topics such as: CPR, First-Aid, Bomb Search & Recognition, Disaster Planning and Evacuation, investigation of accidents, etc.

• Provides support to other departments to ensure that proper procedures for VLTs, Cashiers, drops, etc., are implemented and maintained.

• Maintains a high level of awareness as to criminal and civil laws as it pertains to Hard Rock; may conduct investigations where required. 

• Prepare complete and accurate reports to ensure that management is kept abreast of security related incidents.

• Attend and participate in meetings, completing follow-up as assigned. 

• Perform work regularly and predictably.

• Responsible for cleaning and sanitizing work and public spaces.

• Other duties as assigned.

 

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through the completion of a high school education, or equivalent, as well as two years progressive experience in security operations. Supervisory experience preferred.

 

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

 

• Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.

• Must successfully pass background check.

• Must successfully pass drug screening.

• Prior experience in the Gaming industry strongly preferred. 

• Prior experience in Tribal Gaming preferred.

• Must be at least twenty-one (21) years of age.

• CPR Certification and Blood Borne Pathogens Certification training.

 

KNOWLEDGE OF:

 

• Basic knowledge of county and state ordinances.

• Electronic, video, and alarm functions.

• CPR training.

• Investigative procedures.

• Extreme confidentiality.

• California laws pertaining to citizens’ powers of arrest procedures.

 

ABILITY TO:

 

• Be flexible to work varying shifts and time schedules as needed. 

• Review and comprehend all necessary documentation.

• Ability to compose clear, concise and accurate reports.

• Be bonded, with no felony convictions.

• Assist sick or injured guests and or team members.

• Communicate courteously, effectively and professionally with guests, outside contacts and all levels of team members.

• Use tools and equipment such as keys, handcuffs, flashlights, radios, computers and other tools specific to the position.

• Drive company vehicles at times, and if so, maintain valid driver’s license