Senior Associate, Network Operations & Analytics

Role Description

We are looking for a Senior Associate, Network Operations Analytics to join our team!

In this role, you will serve as the organization's subject matter expert on our provider network — owning the accuracy, integrity, and management of practice and provider data that directly underpins our payer relationships, contract compliance, and network growth. If you are someone who takes real pride in load-bearing work, holds yourself to a high accuracy standard, and is motivated by knowing that what you produce makes downstream operations possible, this role was built for you.

What You'll Do

• Manage end-to-end roster processes, building deep expertise across our markets and payer relationships.
• Partner closely with Payer Account Management, Network Development, Practice Operations, and Market Presidents to keep provider data accurate, complete, and actionable.
• Bring analytical rigor and operational precision to payer submissions, contract accuracy reviews, CRM development, and process improvement.

Key areas you'll add value

• Lead end-to-end roster operations, including contract accuracy review, payer submission gatekeeping, final submission delivery to Payer Account Management, and ongoing master roster maintenance.
• Build and sustain deep expertise across market practices, provider hierarchies, payer alignments, and contractual nuances.
• Manage complex Excel-based rosters and maintain accurate network data across Salesforce, SharePoint, and related systems.
• Partner with Technology and the Senior Manager of Strategic Operations to help bring roster data into Salesforce.
• Continuously identify inefficiencies in network operations workflows and lead the redesign and implementation of better processes.
• Collaborate with Practice Operations and Practice Liaisons to gather roster updates and support new practice onboarding.

Qualifications

• 3–5 years of experience in consulting, data and analytics, or healthcare operations.
• Bachelor's degree in business, healthcare administration, or a related field.
• Advanced Excel skills — comfortable managing large, complex datasets.
• Proficiency in Salesforce or a comparable CRM.
• Strong analytical ability — can interpret data trends and translate findings into actionable summaries.
• Exceptional attention to detail.
• Strong organizational and communication skills, written and verbal.

Requirements

• Familiarity with healthcare systems, payer and provider dynamics, and primary care operations.
• Experience in a growth-stage or startup environment.

Benefits

• This is a full-time, exempt, salaried position.
• Expected base salary range for this role is $100,000-$110,000.

Special Considerations

Diverge Health is dedicated to the principles of Diversity, Equity and Inclusion and Equal Employment Opportunities for all employees and applicants for employment. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, reproductive health decisions, family responsibilities or any other characteristic protected by the federal, state or local laws.

At this time, we are unable to support hiring in Alaska and Hawaii due to our primary operations being based in the Eastern and Central time zones. Candidates must be authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.