Thermo Service Supervisor

Job Description

Job Description

PURPOSE

This role is responsible for the efficient and effective operation of the Thermo service shop. This position involves supervising a team of technicians responsible for diagnosing and repairing various systems including industrial chillers, dryers, and heat exchangers.

ESSENTIAL DUTIES

• Interpret internal and external customer requirements to meet desired outputs.
• Review and approve evaluation reports and repair quotes for internal and external customers.
• Communicate effectively with internal and external customers to understand their needs and address any concerns or questions to ensure satisfaction.
• Effectively manage time and resources to maintain continuous departmental operations.
• Monitor and manage inventory levels of repair parts and supplies.
• Define, create, and implement Thermo group procedures that comply with relevant standards, regulations, and safety protocols while staying informed of regulatory changes and updating procedures accordingly.
• Ensure Thermo group operations comply with relevant standards, regulations, and safety protocols.
• Manage accurate records of repair activities, refrigerant usage, work orders, inventory levels, and equipment maintenance history.
• Operate PIT (Power Industrial Truck) Complete training and certification within the first 6 months on the job.
• Audit, maintain, and coordinate training for all Thermo group personnel.
• Review, Create, and input data utilizing corporate management system software that include drawings, bills of material, operations manuals, maintenance manuals, and product specification.
• Perform independent research on a variety of topics, provide summarized data and present observations.
• Complete assigned tasks while implementing departmental processes.
• Lead and/or participate on teams to accomplish tasks, processes, and corporate directives.
• Travel mainly for the purpose of training or customer support. (minimal)
• All other duties as assigned.
• Record daily activities.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Capacity to work indoors in an office, laboratory, and/or manufacturing environment.
• Ability to work in a stationary position for prolonged periods of time.
• Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation.
• Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment.
• Ability to travel and/or attend meetings domestic and internationally outside of normal business hours.

MINIMUM REQUIREMENTS

• Associate degree in a technical discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria.
• Novice understanding to apply project management principles, methodologies, and documentation.
• Ability to operate PIT (Power Industrial Truck) Complete training and certification within the first 6 months on the job.
• Competent at mentoring and motivating others to develop their professional skills and achieve their goals.
• Competent in navigating corporate system software to meet the desired output for internal and external customers.
• Competent understanding of common assembly processes.
• Novice understanding of common material conversion processes in manufacturing.
• Competent understanding of mechanical and electrical systems.
• Novice understanding of EPA section 608 certification.
• Novice in conducting research using corporate resources.
• Novice in brazing using general guidelines.
• Novice understanding of NFPA70E Electrical safety.
• Fluent at efficient use of time to effectively plan and execute multiple duties.
• Competent understanding to utilize basic inspection equipment in a laboratory environment. (multimeter, flow meter, etc.)
• Competent ability to communicate utilizing corporate office software.
• Fluent ability to take verbal and/or written direction on tasks, training, or departmental / company policies.
• Fluent ability to communicate, in English, with internal and external customers tactfully and professionally.8+ years (preferred) relevant work experience.

SMC Corporation of America is a part of a global organization that supports our customers in every industrialized country and is the U.S. subsidiary of SMC Corporation based in Japan. Since its establishment, SMC has been a leader in pneumatic technology, providing the various industries with technology and products to support automation based on the guiding principle of “contributing to automation labor savings in industry.” Over the past 50+ years, SMC's products have become established as a recognized international brand through sales, technical, supply and after sale services in world markets. Sales have grown to achieve a 30% global market share.

Subsidiaries and joint ventures have been setup in a total of 53 countries. Production facilities are located in 30 countries. In addition, a sales network extends throughout 83 countries, with local services in 500 locations. SMC offers technology accumulated through the years, engineers that bring it to life in new products, production capacity which can deliver a variety of products in a short time, and an extensive sales network in the U.S. and throughout the world.

With its goal of ever more advanced automation, and using its many achievements as a base, SMC is developing high-quality, highly reliable products to contribute to automation in industry, as well as in familiar areas of everyday life.

Company Description

SMC Corporation of America is a part of a global organization that supports our customers in every industrialized country and is the U.S. subsidiary of SMC Corporation based in Japan. Since its establishment, SMC has been a leader in pneumatic technology, providing the various industries with technology and products to support automation based on the guiding principle of “contributing to automation labor savings in industry.” Over the past 50+ years, SMC's products have become established as a recognized international brand through sales, technical, supply and after sale services in world markets. Sales have grown to achieve a 30% global market share.\r\n\r\nSubsidiaries and joint ventures have been setup in a total of 53 countries. Production facilities are located in 30 countries. In addition, a sales network extends throughout 83 countries, with local services in 500 locations. SMC offers technology accumulated through the years, engineers that bring it to life in new products, production capacity which can deliver a variety of products in a short time, and an extensive sales network in the U.S. and throughout the world.\r\n\r\nWith its goal of ever more advanced automation, and using its many achievements as a base, SMC is developing high-quality, highly reliable products to contribute to automation in industry, as well as in familiar areas of everyday life.