Client Services, Account Director

Move Your Career Forward with DAC as a Client Services, Account DirectorWho We AreWe are DAC—a global full-funnel performance media agency dedicated to delivering transformative results. With expertise spanning SEO, paid media, creative production, analytics, and local optimization, we combine the brightest minds with innovative technology to deliver seamless, forward-thinking strategies. Powered by AI, data, and creative ingenuity, we deliver integrated campaigns that engage customers at every touchpoint—from global audiences to individual store locations.Position SummaryThis role is for a strategic, client-focused Account Director to lead key accounts within the digital media landscape, including paid media, SEO, content marketing strategy, social media, analytics, web and application development. This role will be responsible for fostering client relationships, overseeing the creation and implementation of key strategies and campaigns, and leading cross-functional teams to deliver strong business growth. You will serve as the bridge between client and internal teams, ensuring seamless communication, creative thinking and presentation building, measurable program success, and relationship and program growth, internally and externally with clients.What You’ll DoClient Satisfaction and RetentionDevelop a strong relationship with key client partners within the portfolio in order to manage day-to-day program-related inquiries and deliverablesCreate client org charts and map the departments and key relationships to mineDevelop a firm understanding of the client’s industry, marketing strategy and goalsLook for opportunities (innovation and optimization) to grow existing client relationships and scopeTeam DevelopmentProvide senior account direction and people leadership to our high-performance team of Account Managers and Executives.Successfully organize internal teams (media, SEO, creative, content, social, development, and analytics) to collaborate effectively together to deliver resultsPortfolio/Program ManagementDevelop and execute annual account plans for all client accounts within the portfolio that meet revenue growth and profit marginManage internal aspects of project implementation including preparation of client briefs and proposals, budget management, tracking client data, QA validation, and reporting of internal and external client activities and communicationsEnsure accounts are executed effectively to meet established KPIs and revenue targetsDeliver effective and efficient documentation, communication and dissemination of information regarding client activities and client administrative procedures.Work with clients to complete a specific project brief and coordinate client approvals.Create status reports, project timelines, and budget management documents in accordance with DAC’s standards for quality and accuracyDevelop and manage contracts through to signatureBusiness Growth and RevenueOngoing ownership of client financial health including revenue delivery, growth, and profitabilityDemonstrate in-depth knowledge of DAC’s product offerings, including media, SEO, content, local, web development, and analyticsRemain knowledgeable about ongoing program activitiesServe as a thought leader internally and externally through knowledge-sharing, blog and whitepaper development, and industry event participationSupport new business initiatives including client pitches, RFP responses, and marketing eventsWhat You Bring7+ years’ experience in a client services position, managing clients and responsible for account growth4+ years’ experience leading an account team, a portfolio of clients, and related budgets3+ years working for an advertising agency, with proven ability to lead multi-channel marketing campaigns including paid search, display, CTV/OLV, paid social, SEO, content, local and moreStrong understanding of brand and performance marketing, data-driven decision making, and industry trendsExperience managing programs for Fortune 500 companies or similarly sized media budgetsProject Management experienceStrong writing, communication, organization, and presentation skillsExperience presenting and selling to high-level decision-makers at enterprise brands with a national scopeExperience developing strategic plans with clientsStrong proficiency in MS Office, especially PowerPoint and ExcelExperience managing internal project operations, including but not limited to scope writing, hours forecasting and management, and budget oversightSkill set in building and maintaining long-term client relationshipsExperience in growing program revenue and profitabilityExperience in leading and developing internal talentWhat You’ll GetProfessional Growth: Work with top-tier clients and cutting-edge tools in the performance marketing industry.Collaborative Culture: Be part of a global organization that values curiosity, transparency, and innovation.Competitive Benefits:Competitive salary and comprehensive health benefits.Generous PTO, wellness initiatives and parental leave.Retirement saving plans.Opportunities for continued learning and professional development.A supportive, collaborative, and casual work environment.How We WorkThis role requires three days in-office. Remote work is not available for this position.This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. DAC is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, disability, or any other basis prohibited by applicable federal, provincial, state, or municipal law. If you require an accommodation in any aspect of the selection process, please reach out to View email address on click.appcast.io DAC we celebrate your contributions, provide you with opportunities, and support your total well-being. Our offerings include health, vision, dental, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and employee assistance support. Full-time employees are eligible to participate in the DAC benefit programs.Salary at DAC is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $130,000 to $150,000. The estimate displayed represents the typical salary range for this position and is just one component of DAC’s total compensation package for employees. #J-18808-Ljbffr DAC Group / Chicago Inc.