Client Services Manager

:

Mulligan security is seeking a Client Services Manager to join our team. This position with report to the New York, NY office.

Position Summary

Client Service Manager position will manage the overall security services and administration as it relates to the management of the security services of specific contracts. Account Managers will be responsible for 6,000 - 8,000 HPW of work at various site locations. Direct all management-related task(s) relative to the security operations, including but not limited to reporting; staffing; overtime, quality control, and fleet management, timely invoicing, audits, operational expectations. compliance monitoring and audits.

Essential Job Responsibilities

• Manage and train a team of security officers, evaluate the effectiveness of these individuals in carrying out required client and Mulligan Security objectives, including completion of all onsite training in a timely fashion.
• Work directly with clients at all levels to ensure client satisfaction and retention.
• Develop and maintain schedules for each client location and schedule staff to ensure all posts are filled and contract requirements are met.
• Manage overtime, zero hour (attrition) and budget for the entire portfolio of business and provide recommendations for improvements.
• Provide weekly reports to the designated Mulligan Security superior regarding operational issues and updates.
• Respond and facilitate emergency procedures through police / fire departments.
• Facilitate weekly client meetings; attend after-hours client and tenant board meetings as needed,
• Prepare and attend Roll Calls
• Maintain daily logs of unusual incidents and requests for service.
• Issue equipment to guards and maintain required records of issuance.
• Work with Supervisors to facilitate payroll, including retrieval of time sheets, approval and certification of weekly hours, process, resolve and approve payroll discrepancies; approve time off requests.
• Develop and maintain post orders (job responsibilities) for each client location/post.
• Identify hiring needs and create job requisitions to facilitate the recruitment and hiring process with HR. Interview applicants and make final recommendations on hiring decisions.
• Manage security officer work force with respect to disciplinary actions by proactively identifying, addressing and documenting disciplinary action up to and including final warnings in collaboration with HR.
• Make documented recommendations for employment actions including suspensions, terminations, transfers, etc. to be reviewed by HR.

Knowledge/Skills/Abilities Required

• Proficient in Microsoft Office
• Ability to meet strict deadlines.
• Knowledge of the practices, methods and techniques involved in protecting and safeguarding against theft, vandalism, and disruptive, violent, illegal actions along with de-escalation techniques and Active Shooter awareness.
• Knowledge of the security problems encountered in protecting property and persons.
• Knowledge of building security rules, regulations, procedures.
• Knowledge of the laws of arrest.
• Knowledge of fire system panel.
• Training in general life saving, CPR and AED equipment.
• Proper training on CCTV and owner's card key/security systems.

Competencies

• Critical thinking and creative problem-solving skills combined with sound judgment.
• Strong ability to multitask and prioritize assignments.
• Organized with an attention to detail.
• Strong verbal and written communication skills
• Flexible and willing to learn new skill sets.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Develops and maintains effective relationships with others.
• Strong integrity, ethics and emotional control.
• Ability to work independently with minimal supervision as well as take initiative and work within a team structure.
• Ability to manage crisis situations.
• Ability to demonstrate skill at crowd control.
• Ability to act courteously, tactfully, and firmly with respect for diversity in any/all personalities and behavioral conduct.

Note: Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Working Conditions

• Able to travel when required.

Work Environment

• In office and potentially remote working conditions
• Willing and able to work additional hours as needed to ensure responsibilities are met

Minimum Qualifications

• 5 + years' management experience
• Minimum of 3 years' experience in the guarding industry managing at least 100 officers
• Strong customer service skills, excellent communication skills and experience in client relations
• Strong preference for candidates with a bachelor's degree and experience managing profit/loss statements and with client negotiations/collections matters.
• Prior verifiable employment references and ability to successfully pass pre-employment drug screen.

Mulligan Security Offers:

• A competitive compensation package.
• Salary $80,000 to $105,000 Annually Compensation will be commensurate with experience, skill level, functional and/or industry knowledge, education level, certifications, as well as other qualifications.
• PTO, holiday, and sick time off
• Comprehensive health plans including medical, dental and vision.
• 401(k) investment plan
• Life insurance