Pharmacy Technician II - Patient Assistance Program

Pharmacy Technician II - Patient Assistance Program Work Arrangement: Hybrid (On‑Site and Remote mix) Requisition Number: 271964 Regular or Temporary: Regular Location: Durham, NC, US 27710 At Duke Health, we’re driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring at Duke University Hospital in Durham, North Carolina, consistently ranked among the best in the United States. The largest of the four Duke Health hospitals with 1,062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endoscope surgery center, and more. $2,500 Commitment Bonus for Newly Hired Team Members Work Location : Duke University Hospital – Durham, NC Working hours : Monday – Friday Job Summary : This pharmacy technician will complete medication Prior Authorizations and participate in the Patient Assistance Program for the Department of Pharmacy, ensuring patient access to prescribed medications and drug accountability for drug replacement programs and manufacturer assistance programs in compliance with hospital, state, and federal requirements. The position will also coordinate drug delivery and continuity of care with Duke Retail Pharmacies and will primarily be based out of the assigned specialty clinic, supporting medication prior authorizations and patient assistance for various patient populations. Job Description Establish clinic, pharmacy, and patient relationships conducive to effective patient care. Receive referrals to complete medication prior authorizations from clinic staff, providers, and patients. Verify prescription insurance benefits and/or medical benefits are currently active for patients. Complete benefits investigations to determine coverage level and patient responsibility. Submit required forms and documentation to insurance companies via phone/fax and/or web portals. Follow up on requests to receive determination decisions in a timely manner. Communicate and document all status updates to patients, providers, and pharmacies. Assist self‑pay and underinsured patients in obtaining costly medications primarily from drug manufacturer replacement programs and manufacturer assistance programs. Coordinate and assist the clinic financial care counselors and social workers in identifying eligible patients. Work with the Patient Revenue Management Organization to assist in drug replacement for insured patients with drug denials. Coordinate and deliver medications to patients being discharged from the hospital. Provide education using pill boxes with medication sheets. Forward credits to Pharmacy Financial Management Team for assisted patients. Interview potential patients for assistance and collect all financial forms related to the self‑pay status. Prepare prescriptions for a pharmacist to check pursuant to a physician order. Input patient information (including insurance information) into WAM. Work with clinical pharmacists to follow patient management program requirements. Provide input into and participate in quality improvement activities. Other duties as appropriate for this position. Knowledge, Skills, and Abilities Excellent communication skills, Microsoft Word and Excel competence, organizational skills, and ability to multitask and work independently. Experience and Desired Credentials Registered with the NC Board of Pharmacy, Certified as a Pharmacy Technician (PTCB), high school diploma or equivalent, completion of a certified pharmacy technician program and two years experience as a pharmacy technician. Minimum Qualifications Education High school diploma or equivalent and completion of an accredited pharmacy technician training program. Acceptance into pharmacy school. High school diploma or equivalent and one year of pharmacy or healthcare‑related experience. Experience Minimum of one year related experience. Two years of experience as a pharmacy technician preferred . Degrees, Licensures, Certifications North Carolina Board of Pharmacy registration is required. Pharmacy Technician certification is required from the Pharmacy Technician Certification Board (PTCB) or The Exam for the Certification of Pharmacy Technicians (ExCPT). Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Nearest Major Market: Durham Nearest Secondary Market: Raleigh Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo. #J-18808-Ljbffr Duke PF