Call Center Supervisor

Status: Full-Time
Location: Onsite – West Omaha, NE

Compensation: $25/hr + monthly bonus

Schedule: Rotating shifts, 40 hours/week, between 7:00am–10:30pm. You'll rotate between opening and closing shifts, with weekend availability required on a rotating basis — you won't work every weekend, but expect some. Days off vary week to week.

Who We Are

Not your average call center — that's the Milan difference.

Milan Laser is the largest laser hair removal company in the country and a two-time Best Places to Work in Omaha winner. With 400+ clinics across 39 states, our Omaha Client Services team connects prospective clients across the country with Milan.

We're a high-energy, results-driven team that knows how to have fun while getting the job done. We celebrate wins, push each other to get better, and build an environment people actually want to show up to.

What You'll Do

As a Call Center Supervisor, you lead from the front — literally. This role is hands-on: about 90% of your time is spent on the floor, coaching agents in real time, right beside them as they build skill and confidence.

• Lead, coach, and develop a team to hit and exceed KPIs
• Deliver real-time coaching that actually sticks
• Build a positive, high-energy environment people enjoy working in
• Have direct, honest conversations that motivate — not deflate
• Use data and technology to track performance and make smarter calls
• Keep the client experience at the center of everything you do

What You Bring

• 2+ years of leadership experience in a KPI-driven environment
• Strong coaching instincts — feedback people actually want to hear
• Confidence handling tough conversations naturally and productively
• Comfort using systems and data to track performance and drive results
• A positive, team-first attitude that thrives in a fast-paced environment
• Call center or sales experience preferred
• Bilingual (Spanish preferred) is a plus

Why You'll Love It Here

• A call center that doesn't feel like one — fun, collaborative, team-first
• Room to grow as we keep expanding nationwide
• Full benefits: medical, dental, vision, 401k
• Free laser hair removal for you and your spouse/partner

Benefits Include

• FREE laser hair removal for employees and their spouse or legal partner
• Medical, dental, vision, disability, and life insurance within 30 days
• Paid time off starting immediately
• 401K with vested employer match

All potential employees of Milan will be required to successfully pass a pre-employment background check before employment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Equal Opportunity Employer

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