Manager, Patient Access - Aflac Cancer & Blood Disorders Center

Work Schedule Work Shift: Day Work Day(s): Monday‑Friday Shift Start Time: 8:00 AM Shift End Time: 5:00 PM Job Description The Aflac Cancer and Blood Disorders Center of Children’s Healthcare of Atlanta is one of the largest pediatric cancer and blood disorders programs in the country. We care for children and young adults with a wide range of cancer and blood disorders—from the most common to those rarely seen outside of the top centers. The Manager, Patient Access oversees access operations for the center located at the Arthur M. Blank Hospital. In this role, you will oversee daily patient access operations, including registration, scheduling, and front‑end revenue cycle processes, to ensure a seamless, compassionate experience for patients and families. You will lead efforts to optimize clinic schedules and templates, referral intake, pre‑visit workflows, and coordination of complex, multidisciplinary appointments and procedures. You will monitor and improve access metrics and drive operational efficiency for the assigned clinics and programs within the Aflac Cancer and Blood Disorders Center. As a key operational leader, the Manager, Patient Access supports high‑volume, high‑acuity outpatient and inpatient services, including infusion, procedural areas, and multidisciplinary clinics. You will collaborate with clinical and administrative leaders to support an evolving strategic plan, including new programs, expanded services, and innovative care models that ensure timely, equitable access to life‑saving care for children with cancer and blood disorders. Experience 5 years of experience in a supervisory role Preferred Qualifications Experience in health care patient access setting Education Bachelor’s degree or 10 years of patient access supervisory experience in lieu of degree Certification Summary No professional certifications required Knowledge, Skills, and Abilities Must be able to supervise and coordinate patient registration and financial services operations Must have excellent oral and written communication ability Must be able to train and supervise personnel and work well with other hospital department and leaders Must have strong organizational and analytical skills Must be able to apply basic verbal and non‑verbal communication to identify and reduce patient and family/friends anxiety and concerns Competency in Microsoft Office; advanced Excel skills are required Experience with Epic SlicerDicer, Qlik, or Power BI preferred as these tools will be used to pull reports, analyze trends, view metrics, and identify root causes for process improvement Job Responsibilities Use appropriate statistical and financial reports as tools to analyze and direct departmental operations Maintain quality control programs, including reviews of work performed by staff and denial information as appropriate in the inpatient access department Provide in‑services, training, continuing education, and development to all persons in the patient access department Recommend space and other services needed by the patient access department Determine qualifications and competence of patient access department staff members Allocate staff to quickly respond to volume and patient/family needs Track volumes and turnaround times to ensure ongoing attention to timely processing Support the mission, vision, and values of Children’s Healthcare of Atlanta and the department Monitor staffing expense and adjust staffing levels as appropriate to meet patient demand consistent with departmental budget Manage and lead a team, including interviewing, hiring, training, development, directing work and processes, managing performance, recognizing, and rewarding employees Mentor team members to encourage personal and professional growth Promote ongoing skill development by providing opportunities for continued education Equal Employment Opportunity Statement Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law. Primary Location Address 2220 North Druid Hills Road Job Family Patient Financial Services #J-18808-Ljbffr Children's Healthcare of Atlanta