Quality Analyst

Pride Global/Russell Tobin & Associates is seeking a Quality Analyst to work for one of our top clients in Milwaukee, WI 53202. Job Details Employment Type: Contract Job Title: Quality Analyst Pay Rate: $22/hr. to $24.75/hr. Location: Milwaukee, WI 53202 (Hybrid thereafter could be potential depending on key factors) Hours: 8:30 - 5:30 CST – 100% Onsite Duration: Till 02/19/2027, with possible extension Description Global Fund Services (GFS) offers fund administration, compliance, legal administration, fund accounting, fulfillment, distribution and marketing, custody, securities lending, transfer agent and shareholder services and alternative investment product services. We provide the products and services necessary for fund sponsors to focus on investing while we protect their business interests and minimize risks. As Transfer Agent, we act as liaison and provide service to over 200 mutual fund/alternative investment companies and their shareholders. We have numerous opportunities for individuals, with excellent multitasking abilities to provide a superior level of service to our growing group of high-profile clients and their shareholders. Efficient and detail-oriented individuals will be able to showcase their talents and develop long lasting relationships through excellent verbal, and written communications. Monitors and evaluates the quality of work as measured against timeliness, accuracy, and productivity standards. Document quality issues, performance measures and quality improvements for management review. Provide information to assist in training and giving feedback to employees. Ensure proper application of and compliance with internal and regulatory standards, guidelines, and procedures. Independently analyzes complex cases requiring high level analysis and expertise. Work is moderately complex and may fall outside established procedures. Verify all processing of shareholder transactions, both financial and non-financial, for accuracy and completeness. Analyze new account set ups and maintenance. Additional responsibilities can include review of shareholder correspondence for content, clarity, grammar and typographical errors and/or review of Contact Center transactions for caller verification. Communicate any transaction or reference discrepancies to appropriate parties. Resolve all quality control issues and maintain group work standards for volume and accuracy. Participate in a culture of continuous improvement, risk-based thinking, and employee engagement driven by our ISO 9001 certification. Basic Qualifications Undergraduate degree in business or related field, or equivalent work experience required. Good knowledge and understanding of products and services applicable to Mutual Funds. Effective verbal and written communication skills. Attention to detail required. Benefits Health insurance: medical, dental, and vision plans. Supplemental coverage including accident insurance, critical illness insurance and hospital indemnity. 401(k) retirement savings. Life & disability insurance. Employee assistance program. Identity theft protection. Legal support. Auto and home insurance. Pet insurance. Employee discounts with some preferred vendors. As a certified minority-owned business, Pride Global and its affiliates – including Russell Tobin, Pride Health, and Pride Now – are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. #J-18808-Ljbffr