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Store Manager

Journeys

Grand Rapids, MI
Store Manager

Journeys is a teen retail leader with an emphasis on footwear and unique specialty items including apparel, backpacks, hats and accessories. With more than 800 stores in all 50 US states, Puerto Rico and Canada, Journeys offers the most popular brands that cater to the teen lifestyle. The in-store Journeys experience features an energetic environment, friendly, passionate staff, and an inclusive atmosphere where self-expression is not just accepted – but encouraged and embraced. Journeys is always looking for great people to join our team!

To recruit, hire, train, and manage store personnel to achieve store and personal sales goals, control expenses, and to protect company assets while pursuing growth opportunities.

  • Meet and exceed store and personal sales goals and standards of performance
  • Recruit, interview, and hire high-caliber employees with in-store needs
  • Train and develop a successful sales team
  • Provide feedback, coaching, and accountability to all employees by enforcing all company policies and practices
  • Ensure that all company initiatives are properly implemented and to the standard of the company direction
  • Conduct monthly performance reviews
  • Recognize talented staff and develop them for growth within the company
  • Supervise and manage all aspects of daily store operations
  • Supervise and manage all aspects of Loss Prevention practices
  • Plan weekly staffing schedules in compliance with schedules policy
  • Provide a fun, full service experience to all customers
  • Resolve customer issues effectively
  • Complete bank deposits
  • Understand the Journeys culture and demonstrate it to the team

Prior retail management experience preferred

  • 1–2 years retail sales experience
  • Excellent interpersonal and customer service skills
  • Desire to succeed in fast-paced retail environment
  • Willingness to learn
  • Completion of all training programs leading up to Manager in Training position or equivalent training
  • Ability to work 45 hours per week
  • Ability to work night and weekend shifts
  • Ability to climb, reach, bend, and lift up to 50 pounds
  • Stand for long periods of time
  • Must be at least 18 years of age*

*Age requirements for full-time employment may vary based on state

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Vacancy posted 3 days ago
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