Senior WFM Forecasting & Capacity Analyst
Figure
Figure Technology Solutions, Inc. is seeking a seasoned Workforce Management professional to lead forecasting and capacity planning for a busy contact center. This hybrid role can be based in Charlotte, Reno, or Irving. You will analyze historical data, forecast volume trends, and ensure staffing aligns with SLAs using NICE WFM and ACD/IVR systems. Strong Excel/Sheets skills and cross-functional collaboration are required. #J-18808-Ljbffr Figure
Vacancy posted 4 days ago
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