Retail Store Team Lead

Job Description

Job Description

Job purpose

Tokyo Anime Center is committed to bringing Japanese Pop Culture to the US offering a fun and

exciting experience for both locals and tourists. We pride ourselves on creating an engaging

atmosphere where our guests can enjoy Gashapon machines and Anime photo experiences as

well as learn more about the latest Japanese Anime. We’re looking for a dynamic and

enthusiastic Retail Store Team Lead  to lead our team and ensure our store operates smoothly.

Duties and responsibilities

• Ability to multitask and work efficiently in a fast-paced environment.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Excellent communication and customer service skills, with the ability to interact effectively with guests and staff members.
• Enthusiasm for Japanese POP culture
• Strong attention to detail and commitment to guest satisfaction.
• Oversee the daily operations of the store, ensuring it opens and closes on time.
• Maintain a clean and organized store environment.
• Oversee the planning, setup, and maintenance of store visual displays ensuring brand standards
• Assist in minimizing inventory loss by monitoring high-risk areas, addressing theft and fraud concerns, and training employees on loss prevention best practices.
• Learn how to operate all the machines.
• Technical ability to execute simple repairs when needed
• Restock and maintain machines to ensure they’re in optimal working condition.
• Supported daily store operations by supervising a team of 4-6 associates, coordinating schedules, delivering training, and managing employee performance.
• Work to meet or exceed all goals set by company
• Maintain a clean and safe store environment in compliance with state and company health and safety regulations
• Address customer complaints and concerns in a professional manner
• Monitor inventory levels and order supplies as needed
• Effectively communicate store updates, concerns and progress with management
• Create Social Media Content and/or appearing in videos and photos to promote store products and customer experiences.
• Other projects and responsibilities as assigned.
• Other duties as assigned by management. 

Qualifications

• Ability to work a flexible schedule including early mornings, evenings and/or weekends
• Positive attitude and willingness to learn
• Strong communication and interpersonal skills with customers, staff and management
• Excellent customer service skills
• Problem-solving and decision-making capabilities
• Organizational and time management skills
• Strong leadership and management abilities
• Ability to effectively write, communicate and present information professionally
• Proficient in computer use such as spreadsheets, presentations, email, etc.
• Content creation experience is a plus.

Education and/or Experience:

• High school diploma or equivalent
• At least 3 years of proven experience in a store managerial role, preferably in retail or
• entertainment.
• High energy with a passion for customer service.
• Ability to think creatively and solve problems effectively.
• Excellent communication and interpersonal skills.
• Strong cash handling skills.

Supervisory Responsibilities

Support day-to-day team operations in accordance with company policies, including guiding and training associates, assigning and prioritizing tasks during shifts, and monitoring performance. Help address associate questions or concerns and escalate more complex issues to the Store Manager as needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Walking/Standing for up to 100% of the time
• Lifting to 25 lbs.
• Bending, stooping and kneeling
• Pushing and pulling

DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) – the world’s largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer’s specific business goals and objectives—backed by the quality and reliability today’s customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at -us/.

DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.