Bulk Specialist

Job Description

Job Description

Overview

The Job in a Nutshell:

The Bulk Specialist is responsible for the successful operation and profitability of the Bulk Department as well as providing support to the Grocery and Dairy/Frozen departments, with an emphasis on perishables, as required. This position has limited Department Manager responsibilities.

Responsibilities

Main Ingredients:

1. Customers are greeted and serviced per company standards of World Class customer service.
2. All assistant department managers are expected to be professional at all times and provide appropriate leadership for the staff and the store. Leader effectiveness requires treating people decently while at the same time successfully motivating them toward high performance in their work.
3. Customer complaints are handled appropriately and per company policy.
4. The department is clean and well stocked.
5. Products customers want to buy are in-stock.
6. Special orders are handled appropriately and per company policy.
7. Bulk products are ordered on the proper replenishment day using the SAP program.
8. Stock levels meet store sales.
9. Promptly and correctly shrinks out damaged and expired product using SAP.
10. Special orders are placed promptly.
11. Mark-downs are managed per company standards
12. The Bulk Specialist is responsible for tagging, stocking, rotating, facing, Cleanliness, and Back stock, overall providing a positive customer experience.
13. Supports store opening and closing activities including Daily Sales Report (DSR) and cash handling and cashier closeout responsibilities.
14. Responds to cashier needs for manager over-rides.
15. Ensures that customers are waited on in a timely manner and per company standards of excellence in customer service.
16. Responds to calls and handles customer complaints and customer returns as needed.
17. Covers cashier lunches and breaks as needed.
18. Work schedule is based on store needs which will include evenings and weekends.
19. This position is to never be left as the overall Manager on Duty for the store.

Although this is a general outline of job responsibilities all employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive.

Qualifications

Recipe for Success:

1. Previous retail experience in a grocery or retail environment; natural foods background a plus.
2. High school diploma or GED
3. Possesses a sense of urgency in the completion of tasks
4. Ability to pass applicable food safety training courses and/or certifications as required by state and/or county law and maintain compliance by keeping certifications up to date and registered with the appropriate agency if applicable.
5. Possesses excellent customer service skills
6. Is highly organized with great attention to detail
7. Ability to stay focused with the task at hand
8. Ability to take direction and follow through
9. Proficient in MS word, excel and outlook.

This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to him/her by their Manager and/or other Store Support Center manager that might not be listed in this job description.

Here’s an overview of the benefits we offer our good4u Crew to help ensure the health and wellbeing of you and your family, now and well into the future:

All Crew Members

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 earned as store credit annually)
• Holiday Pay for 5 Holidays – Stores Closed
• Paid Time Off (sick days and vacation) that Increases with Tenure
• Paid Nutrition Education
• good4u Crew Member Discount
• {N}power Program (customer appreciation and rewards program)
• Regular, Scheduled Pay Increases
• Advancement Opportunities and Career Development
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program

Full-Time Crew Members (30+ hours/week)

• Medical, Dental and Vision Insurance
• Paid Parental Leave
• Paid Medical Leave (through company paid short-term disability insurance)
• Company Paid Short-Term Disability Insurance
• Company Paid Life Insurance
• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
• Retirement Savings Plan (401k) with discretionary Company Match
• Healthcare and Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA) with Company Match

Diversity Statement

At the heart of Natural Grocers' commitment to our community and crew is this belief: All people should be empowered to experience health and wellbeing! We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.

At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles. Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all. We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table. We’re committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.

Physical Capabilities and Environmental Demands:

N = Never

O = Occasional; 1-33% of time

F = Frequent; 34-66% of time

C = Constant; 67-100% of time

Physical Requirements:

• Must have the ability to constantly lift or carry up to 10 lbs., frequently lift or carry 11-20 lbs., and occasionally lift or carry 21-50 lbs. Must also have the ability to occasionally lift or carry 51-100 lbs. with a team lift.
• Must have the ability to frequently push or pull up to 15 lbs. and occasionally push or pull 16-100 lbs.
• Must be able to occasionally use the computer for data entry and use of mouse.
• Must be able to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift.
• Must be able to frequently to reach above chest.
• Must be able to occasionally sit, squat, kneel, and climb as needed.

Environmental Requirements:

• Must be able to frequently work with sharp tools and equipment, dust, fumes, and congested worksite.
• Must be able to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress.