Teller

New Teller Job Description

Central Bank is seeking a qualified individual to join our team as a Teller. This role offers a fast-paced, engaging work environment with opportunities for growth and advancement. The Teller serves as the face and voice of our organization and is expected to present a professional image while delivering outstanding customer service.

This is an excellent opportunity for someone who enjoys working in relationship-focused businessbuilding connections with customers, understanding their financial needs, enjoys a challenge and provides thoughtful solutions that support their financial well-being.

Key Responsibilities:

• Accurately and efficiently process a variety of financial transactions in a friendly and professional manner.
• Balance an assigned cash drawer daily and identify and resolve any discrepancies as needed.
• Actively listen to customers and always communicate positively and professionally
• Identify customer needs and recommend bank products and services that are customer-focused and solution-oriented.
• Make appropriate referrals to other lines of business for both traditional and non-traditional products and services.
• Contribute to the achievement of both individual and team goals by supporting overall branch performance and success.
• Effectively de-escalate customer concerns or complaints by remaining calm, empathetic, and solution-focused, while following bank policies and escalation procedures as needed.
• Perform all teller duties in compliance with established bank policies, procedures, and regulatory requirements.

Cash handling and/or customer service experience preferred. Basic math skills, PC and typing skills and the ability to count U.S. currency. Attention to detail and a high degree of accuracy. Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner. Look for cross-sell opportunities in a customer-centric manner. Ability to stand for long periods of time and lift 20 lbs.