Associate Operations Support Specialist II

Role Description

We are seeking a highly reliable and detail-oriented Operations Support Specialist to monitor system alerts, respond promptly to issues, and execute defined troubleshooting actions based on established flowcharts. This position requires strong problem-solving skills, comfort with technical systems, and the ability to work independently during overnight and weekend shifts.

A key aspect of this role is flexibility — you may support coverage needs by filling open shifts, assisting with vacation or absence coverage, and adapting to changing operational demands.

Shift Schedule

• This role follows a 4×10 schedule (four 10-hour overnight shifts per week), with two shift block options:
• Block A: Saturday – Tuesday (ends Wednesday morning), 9:00 PM – 7:00 AM PST/PDT
• Block B: Tuesday – Friday (ends Saturday morning), 9:00 PM – 7:00 AM PST/PDT

Responsibilities

• Learn and understand novel electro-mechanical hardware systems and operations
• Monitor system alerts and notifications during assigned overnight shifts
• Follow established troubleshooting protocols to address issues
• Execute problem-solving actions based on provided flowcharts
• Restart hardware systems or escalate issues to senior engineering staff as needed
• Maintain detailed logs of alerts and actions taken
• Ensure all issues are resolved within the allotted time or escalated appropriately
• Provide weekend and flexible shift coverage, including filling in for team absences or vacations as needed

Qualifications

• A Bachelor's degree in a related field is preferred
• Previous experience in operations, dispatch, or customer support roles
• Basic technical aptitude; prior experience with dashboards or similar systems is a plus
• Experience working overnight shifts or in similar roles is an advantage but not required
• Familiarity with troubleshooting hardware and software systems and technology
• Ability to follow detailed instructions and processes
• Strong problem-solving skills with a focus on execution
• Attention to detail and the ability to work independently
• Excellent communication skills
• Ability to manage multiple tasks and prioritize in a fast-paced environment
• Willingness to provide flexible shift coverage, supporting team members during vacations or absences

Requirements

• $27 - $31 an hour
• This position is remote.
• The salary will be adjusted to reflect local market conditions based on employee location as well as the experience of the employee.
• Along with the base salary, Mainspring offers pre-IPO stock options + benefits.

Benefits

• Pre-IPO stock options
• Comprehensive benefits package