Analyst II

Summary

**Candidates must have a primary address located within the state of Michigan or willing to move to Michigan to be considered.**

The Application Analyst II serves as an experience team member of the Applications team, responsible for
supporting, enhancing, and optimizing assigned clinical and business systems. In addition to providing
day-to-day incident resolution and support, the analyst II partners closely with operational stakeholders to
analyze workflows, gather requirements, and implement enhancements and solutions that improve patient
care and user experience. They function as a primary point of contact for application support, ensuring
timely issue resolution and effective communication while upholding adherence to MyMichigan Health's
policies, procedures, and business operations.
This role demonstrates growing independence in managing moderately complex requests, provides input
into service delivery decisions, and supports operational governance. The Analyst II actively seeks
opportunities to streamline workflows and reduce unnecessary steps and suggests improvements while
ensuring alignment with organizational priorities and change management standards.


Responsibilities

(25%)* Uses a strong understanding of business systems and industry requirements to work with business owners and users to document requirements and workflows. Design and maintain content and key system controls (codes tables, master files, user's interfaces etc.).
(25%)* Trouble shoots problems and incidents. Recommends innovative solutions.
(10%)* Plans, executes, and documents supporting evidence of application testing.
(15%)* Collects information regarding potential system enhancement needs and analyzes new functionality in releases to determine how it should be used.
(15%)* Analyzes application capabilities to optimize its use within workflows.
(5%)* Assists in cross training team members and users.
(5%)* Participates in additional projects including software updates and changes.

OTHER DUTIES AND RESPONSIBILITIES:
Exhibit a commitment to exceptional customer service while providing Go-Live or Daily end user support
and training of Applications.

Using an in-depth knowledge of the application systems analysts continually configure, test, and maintain
system functionality to meet the needs of end-users in their areas of support.


Holds responsibility to complete complex build and configuration tasks and resolves advanced issues as
they arise with minimal support from Senior Analyst and Vendors.


Translates operational requirements into system design, ensuring safe, efficient, and compliance workflows.
Maintain accurate documentation of system configurations, changes, and support activities.


Creates knowledge-based support articles to clearly document resolutions and uses these documents to educate
others on resolutions.

With support from leadership and senior analysts, represent IT in Operational Workgroups, escalating
issues and providing recommendations for solutions.

Supports multiple applications, including design, build, testing, training, and troubleshooting with minimal
guidance. Performs build tasks following best practices with the minimal support.

Provide consultative support to operational teams regarding system best practices and workflow design.

Manage medium-size requests from inception to completion with minimal support. Manage plans and
timelines, coordinate resources within IT, and ensure that requests are delivered within scope and time.

Act as a liaison between IT and Operational departments, facilitating conversations that balance critical and
organizational priorities with technical feasibility.

Effectively communicates statuses with leadership and subject matter experts. Communicates all
application changes, enhancements, and procedures to all relevant stakeholders of impacted areas.
Provide guidance and support to less experienced analysts through sharing their knowledge and expertise.
Provides guidance to Analyst I staff in troubleshooting, system design, and workflows.

Participates in an on-call support rotation to address organizational urgent needs.

Travel between MyMichigan and affiliated Locations may be required to support applications and go-live
implementations.

Embrace the technological orientation of MyMichigan Health by showcasing competency in Microsoft®
Windows. Upon hiring, complete a Computer Skills Assessment via the learning management system.

Depending on assessment outcomes, engage in further learning opportunities provided by MyMichigan
Health.


Certifications and Licensures

N/A


Required Education

Associate's degree is required

Associates Degree or Bachelors in IT, business, or healthcare field with two (2) or more years of work-related experiences
providing advanced application system support.


Other Information

EDUCATION, EXPERIENCE, TRAINING AND SKILLS:
One (1) or more active Epic Certification(s)/Accreditation(s) or other relevant healthcare Certifications,
demonstrating expertise in specific applications.

Two (2) or more years prior work experience within Healthcare IT, with a strong understanding of clinical
workflows, healthcare terminology, and industry standards.

Strong analytical thinking skills to dissect complex problems, assess various options, and make informed
decisions in support of applications.


Excellent communication skills, both written and verbal, for engaging with stakeholders, team members,
and end users in a clear and concise manner.

Interacts positively with end users, empathizing with their needs and translating them into system
enhancements.

Effectively translates and communicate complex technical solutions across various groups to help drive
informed decision making by stake holders.

Willing and able to adapt to changing circumstances and requirements. Consistently demonstrate time
management skills related to handling multiple evolving priorities, new projects, and emerging technologies.
Strong attention to detail in all aspects of work, ensuring accuracy, data integrity, and compliance with
standards and regulations.

Consistently demonstrates calmness under stressful situations and respectfully expresses emotions to situations without adverse impacts.

Prioritizes tasks based on importance and urgency aligning with the organizations mission, vision and values.

Consistently demonstrates collaborative mindset with the capability to work effectively within multidisciplinary teams and build positive relationships.

Actively seeks and shares information appropriately with open and accessible environment that encourages
free flow of information.

Experience in change management principles and practices, facilitating smooth transitions during system
upgrades and implementations.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:
Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and
death.
Able to wear personal protective equipment that includes latex materials or appropriate substitute if
required for your position.
Is able to move freely about facility with or without an assisted device and must be able to perform the
functions of the job as outlined in the job description.
Overall vision and hearing is necessary with or without assisted device(s).
Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such
as stooping, kneeling or crouching. Some exposure to blood borne pathogens and other potentially infectious material. Must follow
MyMichigan Health bloodborne pathogen and TB testing as required.
Ability to handle multiple tasks, get along with others, work independently, regular and predictable
attendance and ability to stay awake.
Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require
repetition of these movements on a regular to frequent basis. Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10
lbs.
Staff Hired to Virtual Care Team: Physical Demand Level: Medium. Must be able to occasionally (0-33% of
the workday) lift or carry 20-50lbs., frequently (34-66% of the workday) lift 20lbs. and/or
Walk/Stand/Push/Pull of Arm/Leg controls and constantly (67-100% of the workday) lift 10 lbs.