Case Manager Supervisor

Position Summary:The Case Manager Supervisor provides leadership and oversight to a team of Case Managers responsible for ensuring the safety, well-being, and permanency of children and families involved in the child welfare system. This role ensures compliance with the Florida Child Welfare Practice Model, guiding case managers in delivering trauma-informed, culturally responsive, and family-centered services. The Case Manager Supervisor plays a key role in achieving program goals, including reunification, placement stability, adoption, and permanency planning while upholding best practices in child welfare. The role focuses on strong supervision, team performance, and accountability by using data and metrics to guide decision-making, improve outcomes, and maintain compliance with all contractual and performance standards.Essential Job Functions:Provide guidance and oversight to the case management team to ensure high-quality service delivery.Monitor and evaluate case management staff performance, providing coaching and professional development opportunities.Participate in and lead case conferences, team meetings, and training sessions.Ensure staff adherence to HIPAA, Professional Ethics, Consumer Rights, and Confidentiality policies.Participate in performance improvement activities and uphold the mission, vision, and guiding principles of WestCare Foundation.Provide daily team huddles for oversight, direction, and support to assigned case managers.Lead regular team meetings to review data, performance metrics, and case progress.Review and approve key case actions including safety plans, placements, and court documentation.Promote accountability, professionalism, and teamwork within the unit.Provide guidance and oversight to the case management team to ensure high-quality service delivery.Conduct weekly one-on-one supervision sessions with each Case Manager.Encourage teamwork, open communication, and a commitment to excellenceSupport onboarding, training, and ongoing development for new and existing staff.Provide consistent feedback, mentoring, and coaching to strengthen skills and performance.Recognize and reinforce positive performance and address issues promptly and professionally.Conduct timely Supervisor Consults and thorough Supervisor Reviews on cases, providing detailed feedback and ensuring that documentation reflects accurate case activity, quality of service, and engagement with families. Ensure these are documented in FSFN.Track compliance with required case activities, documentation timelines, and quality standards.Use data to identify trends, gaps, and opportunities for improvement.Partner with Quality Assurance and leadership to address findings and support performance improvement plans when needed.Ensure documentation, supervisory reviews, and case activities are timely and accurate in FSFN.Ensure court documentation is accurate, professional and filed within established Children Legal Services time frames.Meet or exceed all contractual, scorecard, and performance metrics.Monitor and manage unit performance across key measures, including:Children Seen Every 30 Dayso Supervisor Reviewso Medical and Dental Complianceo Parent Engagemento Case Plan Updates and Safety PlanReview data weekly to identify red and yellow performance areas and collaborate with Case Managers on realistic plans to improve outcomes.Facilitate accountability discussions that focus on learning, growth, and shared responsibility rather than blame.Maintain organized calendars and ensure adequate coverage for staff in the field to balance workload and prevent burnout.Collaborate with internal departments, community partners, and the court system to support effective service delivery.Maintain clear, respectful, and professional communication at all times.Facilitate reunification efforts while maintaining concurrent planning for alternative permanency options.Perform other duties as assigned.Essential Qualifications:Certifications/Licensures:Certification as a Certified Case Manager Supervisor in good standing by the Florida Certification Board is required within 6 months from the date of hire. Preference will be given to those candidates who are currently Certified as a Child Welfare Professional.Education:Master’s degree in social work or a related field, with at least one (1) year of managerial experience in human services or child welfare programs; orBachelor’s degree in social work or a related field, with at least three (3) years of experience in human services or child welfare programs, including at least one (1) year in a managerial or supervisory role.Experience and Competencies:Bilingual is preferred.Physical required prior to hire; paid by agencyValid Florida driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required;The ability to determine appropriateness and eligibility for consumers’ admissionThe ability to identify and evaluate an individual’s strengths, barriers, problems, and needs for the development of a Case PlanThe ability to write assessments, progress notes, discharge summaries, and other consumer related data as evidenced through the clinical recordsKnowledge of the inter-relationship among substance use, mental health, and primary care disordersKnowledge and application of developmental theoriesThe ability to evaluate the impact of substance use and mental health problems on the consumer’s functioning in major life areaThe ability to coordinate and integrate multiple services, as well as interface and communicate with internal and external providersThe ability to provide information to individuals and families concerning alcohol or other drug abuse, mental health problems, and the available services and resourcesThe ability to identify the needs of a consumer that cannot be met by the counselor or agency and to assist the consumer/family to utilize the support systems and community resources availableThe ability to identify crises when they surface; mitigate or resolve the immediate problem; and de-escalate the situation, including the ability to develop Safety Plans, as neededThe ability to assess the individual’s growth and development relative to normative development for his/her chronological age, including physical, emotional, cognitive, educational, and social developmentUnderstanding of the relationship among mental health, substance use, physical health, and medication use on daily functioningUnderstanding and application of federal, state, local and agency confidentiality rules and professional standards of conductUnderstanding of family dynamics, family roles, and family structureUnderstanding of professional ethics, consumer rights, and professional responsibilitiesAbility to communicate appropriately and effectively with members of a multidisciplinary teamAbility to organize, interpret, and communicate data in a comprehensive and effective mannerAbility to handle multiple tasks and effectively prioritizeAbility to network with internal and external departments and agenciesUnderstanding of issues related to individuals with varied identities in prevention, intervention and treatment.Understands that individuals with distinct community backgrounds, have different perceptions of healthDemonstrates respect for individuals with varied identities when conducting assessments, developing Wellness and Recovery Plans, and providing servicesUnderstands that individuals with distinct community backgrounds define and perceive family and its importance differentlyDemonstrates ability to work effectively with individuals with distinct community backgroundsAbility to use trauma informed care principles including ensuring consumer safety, preventing/avoiding triggering past adverse experiences, maximizing trustworthiness, enhancing consumer choice, maximizing collaboration, and emphasizing empowermentAbility to identify and describe key signs, symptoms, impact and manifestations of adverse experiencesAware of the differences between trauma informed and trauma-specific servicesUnderstands the bidirectional relationships among substance use and mental disordersUnderstands the differences among various kinds of abuse and adverse experiences, including: physical, emotional, and sexual abuse; domestic violence; experiences of war for both combat veterans and survivors of war; natural disasters; and community violenceKnowledge of WestCare Mission, goals and valuesKnowledge of Incident ReportingKnowledge of HIPAA, Professional Ethics, Consumer Rights and ConfidentialityFamiliarity with WestCare services and programsDemonstrates a high degree of dependability.Maintains a good attendance record.Observes working hoursShows flexibility and is responsive to requests from supervisorWorks independently with minimal supervisionExhibits characteristics of good workmanship, and integrity on the jobWork time is always productiveDemonstrates ability to establish and maintain effective working relationships with consumers, co-workers, external partners, and regulatory agenciesIs courteous to consumers, staff, and all others.Demonstrates tact at the appropriate time.Cooperates with others both within and outside WestCare.Works well with supervisor; accepts direction and supervisionMaintains a positive attitude toward workEnsures and maintains a safe working environment.Work area is clean and orderly.Verbalizes, understands and adheres to agency safety procedures.Demonstrates appropriate use of Unusual Incident Reports, in accordance with the Center’s reporting proceduresPresents a positive personal imageDresses and maintains a professional demeanorCPR Certification, First Aid Certification and an annual Tuberculosis test.Ability utilize Microsoft Office Software SuiteAbility to provide an Affidavit of Good Moral CharacterClearance in Pre-Employment Drug Testing and Criminal Records Checks, as requiredSupervise and support a team multiple case managers, ensuring quality case management services are delivered in compliance with Florida Statutes, Administrative Codes, and agency policies.Conduct weekly one-on-one supervision with case managers, reviewing cases, providing guidance, and ensuring timely documentation of supervisory consultations in CCWIS.Ensure case managers develop, implement, and monitor case plans aimed at achieving permanency within 12 months.Monitor case manager workloads to ensure manageable caseloadsEnsure all case managers adhere to Florida Child Welfare Practice Model requirements and Quality Parenting Initiative (QPI) principles.Collaborate with legal services, placement units, behavioral health providers, and other departments to maintain alignment with best practices and agency goals.Work with the Quality Improvement (QI) Department to address performance issues and implement corrective actions as needed.Oversee case documentation to ensure accuracy, completeness, and compliance with mandated timeframes.Use of Stabilify data systems to oversee Case Managers performance and maintain compliance of mandated timeframes.Ensure timely referrals and access to behavioral health, substance abuse, and independent living services for children and families.Ensure all case managers obtain and maintain Child Welfare Case Manager Certification.Provide ongoing training, coaching, and professional development opportunities for case managers.Ensure case managers are proficient in the Florida Child Welfare Practice Model and achieve required certifications within mandated timeframes.Working Conditions:Work is primarily performed in an office or community settings.Some outdoor activities may be required.Essential Physical and Mental Demands of the JobThe employee must be able to perform the following essential duties and activities with or without accommodation:Physical Demands:Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds. Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations through the use of approved physical de-escalation techniques.Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee’s essential job functions and to observe client behavior and activities in and out of the facility.The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available toevery employee.Mental Demands:Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions.Requires the ability to work under stress and in emotionally charged settings.The ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques. #J-18808-Ljbffr