Program Director

Assistant Program Director (West 140th)West 140th Residence - New York, NY 10030OverviewSalary Range $70,000.00 - $75,000.00 Salary/year Education Level Bachelor'sDescriptionOrganization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City's leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults throughout Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.Program Description: Goddard Riverside's 140 West 140th Residence, located in West Harlem, provides affordable, permanent supportive housing for 48 previously homeless adults suffering from mental illness and/or chemical addictions. The building consists of 48 fully furnished studio apartments, offices for the social service and building staff, a recreation room/tenant lounge, kitchen, library and backyard. On-site services include case management, entitlement assistance, medical care, work readiness training, meals programs, 24-hour/7-day front desk security, on site group activities, substance use counseling and medical and therapeutic care.Position Summary: West 140th Street is looking for a dynamic individual who will work with the Program Director to ensure the quality and integrity of the program. This person must be innovative, creative, detailed oriented, strengths based, with organizational skills that will promote a proactive, high energy work ethic and positive work environment. The Assistant Program Director is responsible for integrating services, staff supervision, and assuming leadership of West 140th in the absence of the Program Director.Schedule: Monday through Friday 9:00 am to 5:00 pmSalary Range: $70,000-$75,000Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate's number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.Roles, Responsibilities and Essential DutiesRoles, Responsibilities, and Essential DutiesProgram oversight and quality assuranceEnsure provision of quality and timely services, including psychiatric and medical care, entitlements, assessments and treatment planning, and linkages to day program, clubhouses, employments, and recovery.1) Supervision of staffEnsure that all documentation (including, but not limited to, progress notes, service plans, assessments, health forms, reports, consent forms etc.) is completed by direct service staff in a timely manner and within established deadlines as per agency and funding sources standards; provide coaching on West 140th Street policies and procedures and clinical practice.Provide weekly supervision to non-clinical staff; promote staff development; evaluate their work and initiate disciplinary action when requiredComplete staff performance evaluationsParticipate in intake/admission meetingsProvide support coordinating care of all onsite treatment providers including but not limited to schedulingComplete sign in/sign out and follow up coordination of onsite servicesWork to establish a results orientated framework using data as a tool to improve service deliverablesRun and analyze data reports on service deliverables and use data to tailor supervision agendaOversee Clinical Integration Project onsite and manage project deliverablesTrack virtual and in person trainings for non-clinical staffTrack, monitor, and report all positive COVID cases and or symptomEnsure all incident reporting and follow up is done thoroughly and in a timely mannerEnsure data collection and timely reporting utilizing AWARDS and other reporting systemsEnsure that the team provides an empowering, client-centered approach to case management that demonstrates care and promotes housing and income stabilityEnsure the team maintains contact with clients based on assessed needs, program policies, and funding guidelines.Supervise the maintenance of adequate and up-to-date records on all the tenants as well as supervise record-keeping responsibilities of staff.2) Participate as a West 140th Street team memberCollaborate with staff in other GRCC programs to coordinate client serviceAttend weekly Clinical Integration Project meetingsAttend staff meetings, case conferences, training programs and supervision meetingsParticipate in planning and leading group activitiesFoster teamwork approach to client service planning and help ensure client centered services, utilizing evidenced based practices.Collaborate to maintain an active resource directoryCoverage of caseload when understaffed3) OtherServe as Acting Director in the Director's absenceAssist Program Director in serving as liaison to other community services; attend meetings and develop new linkagesAbility to maintain composure in stressful situationsDemonstrated ability to manage projects and personnel effectively and to work productively independently or as a team member or leaderOther duties as requiredQualifications/Educational RequirementsBachelor's degree with relevant experienceSupervisory experience strongly preferredExperience working with individuals diagnosed with mental illnessExperience with mental illness and substance useExperience working with formerly homeless adultsExperience working with Supportive Housing requiredBilingual (English and Spanish) a plusSkills, Knowledge and AbilitiesExcellent verbal and written communications skillsStrong interpersonal skillsStrong crisis management skillsTeam orientedGood judgment and problem-solving skillsStrong organizational/managerial skillsAbility to work in fast paced-residential environmentStrong follow-up, attention to detailSystems oriented, organizedComputer SkillsAble to work in the Microsoft Office Suite, should especially be proficient in Word and OutlookAble to use or learn to use AWARDS databaseAble to use or learn Coordinate Assessment and Placement SystemFamiliar with cloud-based payroll platforms such as Paycom (supervisor/manager functionality)Able to use or learn other electronic databases, programs, and funder-related software as neededPhysical RequirementsModerate computer work; occasional lifting of up to 30lbs.Some client escorts and some climbing stairs to visit clients in their apartmentsWalking around the building; completing apartment inspections with the Building ManagerWork EnvironmentIndoor office and some client home visits will be required