Overnight Public Safety Dispatcher

Hamline University Public Safety Dispatcher

Founded in 1854, Hamline was the first university in Minnesota and among the first coeducational institutions in the nation. Hamline University provides a world-class education for undergraduate and graduate students. Our faculty, staff, and students cultivate an ethic of civic responsibility, social justice, and inclusive leadership and service.

Hamline University is an Equal Opportunity employer. Hamline University does not discriminate on the basis of race; color; religion; creed; sex; national origin; marital status; familial status; status with regard to public assistance; membership or activity in a local human rights commission; disability; age; protected veteran status; or any other status protected by applicable law in its education or employment programs or activities. The University will provide reasonable accommodations to qualified individuals with disabilities.

The Overnight Public Safety Dispatcher is responsible for operating the Public Safety communications center during overnight hours. This position serves as the primary point of contact for emergency and non-emergency communications, monitors security systems, and supports campus safety operations during reduced staffing hours.

This role requires strong multitasking ability, attention to detail, independent decision-making, and the ability to remain calm and professional in a fast-paced environment. The overnight dispatcher will also be responsible for structured clerical and data-entry tasks during lower call-volume periods.

This position includes overnight shifts, rotating weekends, holidays, and occasional overtime as operational needs require.

Proposed Schedule Structure:

Primary shift: 10:00 PM 8:00 AM (10-hour shift)

Four shifts per week (40 hours total)

Two-week rotating schedule that includes every other weekend

Example rotation:

Week 1: Wednesday Saturday (10:00 PM 8:00 AM)

Week 2: Monday Thursday (10:00 PM 8:00 AM)

Overnight overlap with another dispatcher may occur on certain days to support operational coverage, training, and structured clerical productivity.

Essential Duties and Responsibilities

Communications and Dispatch Operations

Answer and prioritize emergency and non-emergency calls

Dispatch officers and monitor officer status and location

Maintain radio communications throughout shift

Monitor CCTV, fire alarms, intrusion alarms, and access control systems

Escalate incidents according to departmental protocol

Maintain detailed activity logs

Data Entry and Clerical Responsibilities

Enter calls for service accurately and in real time into the CAD system

Complete incident logs and shift reports

Enter and reconcile parking citations

Review and audit CAD entries for accuracy

Update lost and found records

Maintain key inventory logs

Assist with report narrative cleanup and documentation review

Conduct access control reconciliation and camera time checks

Complete assigned overnight projects during low-volume periods

Overnight-Specific Responsibilities

Conduct system checks of alarm and camera systems

Monitor campus activity during reduced staffing hours

Secure the Public Safety office and control access

Prepare end-of-shift summary and documentation for incoming staff

Minimum Qualifications

High school diploma or GED

Ability to type and enter data accurately

Strong written and verbal communication skills

Ability to multitask in a fast-paced environment

Ability to work independently with minimal supervision

Basic computer proficiency

Ability to pass background screening

Preferred Qualifications

Previous dispatch, security, or call center experience

Experience working overnight shifts

Familiarity with CAD systems, CCTV monitoring, or access control systems

Experience in a higher education environment

Work Expectations

Required to work overnight hours

Required to work rotating weekends

Required to work holidays as assigned

Reliable attendance and punctuality

Ability to sit and work at a computer for extended periods

Ability to manage multiple systems simultaneously

Salary: $18 an hour Must perform the following essential functions with or without a reasonable accommodation:

Must be able to work on a computer for extended periods of time.

Ability to work an on-call schedule.

Ability to travel on and off campus locations.

ADDITIONAL INFORMATION This is a full time, 1.0 FTE non-exempt position which requires a minimum of 40 hours a week, 12 months a year.

This position may require overtime during peak seasons.

Occasional night and or weekend work may be required.

All questions marked 'Required' need to be answered in order to submit the application. It is important that your application show all of the relevant education and experience you possess. Applications may be rejected if incomplete. If rejected, you must reapply for the position in order to be considered. A resume or curriculum vitae, a cover letter outlining your qualifications for and interest in the position, contact information for 3 current, professional references, as well as copies of transcripts (if required) must be uploaded with each application.