Inside Sales Representative

Job Description

Job Description

Overview

Parker & Sons is currently seeking Sales Representatives to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our Sales Representatives listen to the needs of our customers, contacting current and previous customers to set appointments for past due or current recommended maintenance. You will also be offering services for our different department to proactively generate future business, working with customers to determine the best equipment to meet their needs and do whatever is necessary to achieve department sales and capacity goals.

Have you always wanted to work in place where your dedication, self-determination and salesmanship is rewarded with an uncapped earning potential? Our mission here at Parker and Sons, is not only Wowing the customer but Wowing you as the employee. Not only will your hard work be reward with pay but you will be part of a culture of contests that include lunches, sporting events, days offs. We are here to support you today and for your future- self with a positive and highly motivated leadership team that is helping you get to the next level, if that is leadership development courses or more advanced sales training. We are here to do whatever it takes to help you achieve your goals!

What’s In It For Me?

• $60k-80k potential based on Hourly rate plus Bonus and commission structure
• Robust PTO Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 6%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EAP, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

Responsibilities

What Will I Do?

• Timely follow-up on company provided leads
• Making outbound calls to existing customers to schedule overdue, present, and future recurring services.
• Establish customer rapport, ask open questions to determine the customer's needs
• Present the right products and service solutions
• Develop key client relationships, negotiating and closing deals
• Responding to and booking jobs requested through online lead sources such as Home Advisor, Angie's List, Home Depot, and the Parker and Sons Website.
• Scheduling jobs on inbound calls from customers, technicians, and in-field Appointment Generators.
• Performing common Customer Service tasks such as confirming, rescheduling, and cancelling currently scheduled jobs, running payments for invoices, setting up service contracts, deescalating and resolving complaints, sending invoices, and answering customer questions.

Qualifications

Do I have What it Takes?

• Candidates must have attention to detail
• Must be able to handle and resolve customer issues and concerns
• 1+ year of call center and telemarketing background preferred
• Strong communication skills and high energy/enthusiasm a MUST!
• Previous service industry experience or bilingual a plus!
• High School Diploma or Equivalent
• Must be able to pass a background check and drug screen

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.