Senior Manager Operations Food and Beverage

Additional Information Job Number: 26053777 Job Category: Food and Beverage & Culinary Location: Sheraton Grand Sacramento Hotel, 1230 J St, Sacramento, California, United States, 95814 Schedule: Full Time Located Remotely?: No Position Type: Management Pay Range: $75,000-$98,000 annually Bonus Eligible: Yes Job Summary Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Candidate Profile Education and Experience High school diploma or GED; 5 years of experience in food and beverage, culinary, or related professional area. 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years of experience in food and beverage, culinary, or related professional area. Core Work Activities Managing Day-to-Day Operations Assists in the ordering of F&B supplies, cleaning supplies and uniforms. Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures. Supports and supervises an effective monthly self inspection program. Operates all department equipment as necessary and reports malfunction. Supervises staffing levels to verify that guest service, operational needs, and financial objective are met. Encourages and builds mutual trust, respect, and cooperation among team members. Understands employee positions well enough to perform duties in employees' absence. Develops specific goals and plans to prioritize, organize, and accomplish work. Monitors and maintains the productivity level of employees. Verifies that all team members/supervisors understand the brand specific philosophy. Maintains the operating budget, and verifies that standards and legal obligations are followed. Assists supervisors in understanding team members' ever changing needs and expectations, and how to exceed them. Celebrates and fosters decisions that result in successes as well as failures. Communicates areas that need attention to staff and follows up to ensure understanding. Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendations for improvements. Establishes and maintains open, collaborative relationships with employees. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service. Follows property specific second effort and recovery plan. Stays readily available / approachable for all team members. Demonstrates knowledge of the brand specific service culture. Providing Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, verifies that quality, standards and meeting the expectations of the customers on a daily basis. Takes proactive approaches when dealing with guest concerns. Sets a positive example for guest relations. Stays readily available / approachable for all guests. Reviews comment cards and guest satisfaction results with employees. Responds in a timely manner to customer service department request. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Administers the performance appraisal process for direct report managers. Conducts hourly employee performance appraisals according to Standard Operating Procedures. Communicates performance expectations in accordance with job descriptions for each position. Verifies that employees are treated fairly and equitably. Strives to improve employee retention. Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Verifies that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. Manages beverage purchasing and control procedures and ensures staff is trained accordingly. Observes service behaviors of employees and provides feedback to individuals and or managers. Additional Responsibilities Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Analyzes information and evaluates results to choose the best solution and solve problems. Performs hourly job function if necessary. Extends professionalism and courtesy to team members at all times. Comprehends budgets, operating statements and payroll progress report. Performs other duties, as assigned, to meet business needs. Equal Employment Opportunity Statement At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. #J-18808-Ljbffr Sheraton Hotels & Resorts